Citibank Philippines Customer Service Phone Number

Phone Number of Citibank Philippines is +63 2 995 9716 .
Citibank first started up in the Philippines in 1902. Citibank is the largest commercial bank in the Philippines. Citibank Philippines has 1.2 thousand credit card holders. Citigroup Philippines has 4,200 employees. Citibank is the First Financial organization in the Philippines to provide wealth control services. Citibank Philippines provides its customers with the usual features of loans from banks, bank cards, down payment accounts, prosperity management techniques and investment options. Citibank Philippines is a corporate sector bank of Philippines that provide all the banking facilities to customers. The bank also provide mortgage and insurance facilities to customers under various plans.

Customer Care Contacts Of Citibank Philippines


Toll-Free Number: 1 800 10 995 9999
From Abroad: +63 2 995 9999
Citibank Philippines Head Office
Phone: 632 – 894 7039
Citibank Philippines customer service
Phone: 995 9999 (Manila)
Phone: 234 9999 (Cebu)
Phone: 1 800 10 995 9999 (others)

Services Of Citibank Philippines


Citibank Philippines deliver various banking facilities to account holders that consists of personal banking. The personal banking is meant to provide different personal services that include saving accounts, personal loans, of different types like education loan, health loan and commercial loans. Apart from this the bank also provide all type of master cards to customers that includes credit cards, debit cards and ATM cards. Citibank Philippines also provide commercial banking that aids business houses to manage the affairs to day to day business. The bank also provide internet banking that helps in making online transactions, bill payments and also SMS alerts.

Citibank Philippines Insurance Services


Citibank Philippines provide insurance services to customers belonging to every field of life. The insurance services are available under different categories that consists of Personal insurance, business and large scale insurance. The insurance covers are easy to get as the bank offer plans under reasonable packages. To know more about the Citibank Philippines insurance services do visit the link:https://www.citibank.com.ph/gcb/citibank_insurance/creditinsurance.html


Citibank Philippines Address


The address of Citibank Philippines is Manila, Philippines.

Citibank Philippines Website


The Website of Citibank Philippines is www.citibank.com.ph.

Citibank Philippines Customer Support Service Phone Number


The customer support phone number of Citibank Philippines is +63 2 995 9716 (Click phone number to call).



The postal and official address, email address and phone number (helpline) of Citibank Philippines Service Center and Citibank Philippines customer service phone number is given below. The helpline of Citibank Philippines customer service phone number may or may not be toll free.

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Citibank Philippines Phone Number Customer Service

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Citibank Philippines Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Globet Ramelo CallsSep 06, 2021

Ms. Globet Ramelo On Phone To Citibank Philippines Service
Hello please po paki forward po NG aking statement na need bayaran. Asap. Di ko po maopen ang akin citibank login. Thanks.

Reply
Customer care male
Mr. Joehnel Abad Manuba CallsSep 20, 2020

Mr. Joehnel Abad Manuba On Phone To Citibank Philippines Service
Bakit napakabagal ng customer care ng citi? Lumolobo na ang bill ay hindi pa naaasikaso ang card na gusto naming ipaputol. Bakit at paano sila nakakapaglagay ng credit shield insurance ng walang alam ang credit card holder? Walang policy. Walang pirmahan? Napakataas p naman ng singil nila sa insurance monthly katumbas na ng one year ng ibang bangko. At dahil wala kaming alam na may insurance pala, nagpatong patong na ang interes. Napakalaking problema pa ay wala silang bangko na pwedeng lapitan pag may problema. Pag may tumawag at sasabihin mo ang problema, laging sasabihin ay tumawag daw sa customer service. Pag tumawag naman, ubos lang ang pera ko sa load nang hindi naging malinaw kung ano ang ginawa nila sa bills. Or ano ang mode of payment at least. Mahirap lang kami na nagpapakabuhay. Pero ngayon ay magbabayad ng daang libo at nadadagdagan pa. Sana po ay maunawaan nyo kami.

Reply
Customer care male
Mr. Kulwinder Singh Dhillon CallsJun 01, 2017

Mr. Kulwinder Singh Dhillon On Phone To Citibank Philippines Service
I want to know update about my citi rewards visa credit card it's already prove bank already txt me, but still no deliveries of card.

Reply
Customer care female
Ms. Emily Neri CallsSep 20, 2016

Ms. Emily Neri On Phone To Citibank Philippines Service
How come I can not call the 1800 toll free number?.

Reply
Customer care female
Ms. Alicia B Mangat CallsSep 20, 2016

Ms. Alicia B Mangat On Phone To Citibank Philippines Service
Please contact me at 09277161217, i want to inquire about my excess payments yet your domestic hotline is out of service.

Reply
Customer care female
Ms. Alicia B Mangat CallsSep 20, 2016

Ms. Alicia B Mangat On Phone To Citibank Philippines Service
I've been trying to call your provincial hotline to inquire about my excess payments yet it keeps on advising that it' s notvyet in service, planning to terminate the card soon.

Reply
Customer care female
Ms. Rosalina I. Rillo CallsSep 19, 2016

Ms. Rosalina I. Rillo On Phone To Citibank Philippines Service
This is Rosalina I. Rillo with card number 4034 1862 0090 0396, I would like to report that i have not applied for a second card the Citi Cash Back card 4034 1860 0013 8403. I have reported it thru email, but no action was done. Please cancel this citi cash back card, secondly i would like to cancel my credit shield insurance. Thank you for your immediate action on this matter.

Reply
Customer care female
Ms. Jacqueline D. Pagatpatan CallsSep 15, 2016

Ms. Jacqueline D. Pagatpatan On Phone To Citibank Philippines Service
I feel sad that I cannot get in touch with you through your toll free number. I have some requests and queries which up to now I cannot expressly communicate with you and this gives me an inkling of terminating my present card.

Reply
Customer care female
Ms. Judy Ann R. Aril CallsSep 14, 2016

Ms. Judy Ann R. Aril On Phone To Citibank Philippines Service
Good day

I have a lot of concern and inquires, but i cant connect in toll free one 800 ten 995 9999, I'm from Quezon province I use PLTD line, please help me and kindly call me back at my number 09165229619. Thanks and Godbless.

Reply
Customer care male
Mr. Robertbaldivia CallsSep 09, 2016

Mr. Robertbaldivia On Phone To Citibank Philippines Service
Higreetings

Please call me regarding my account and Standing balance. I cannot contact your collection officers.

Reply
Customer care female
Ms. Carolyn De Ausen CallsSep 09, 2016

Ms. Carolyn De Ausen On Phone To Citibank Philippines Service
Customer service can you tell me where I can call citibank thier tall free number, to conplain about my credit card I didn't even use it and yet i receive a billing that i need to pay immediatelly a total amount of 2, 637. 09 Need to conplain. I want to cancel my credit card that I did not even used yet they are charging me this amount. Thank you.

Reply
Customer care male
Mr. Mark Cabahug CallsSep 08, 2016

Mr. Mark Cabahug On Phone To Citibank Philippines Service
GOOD DAY. I AM IN FLORIDA USA RIGHT NOW AND HAS BEEN SENDING MONEY TO MY SISTER BACK HOME WHO IS IN THE PHILIPPINES RIGHT NOW TO PAY FOR MY CREDIT CARD BALANCE OF WHICH I HAVE A NEGATIVE BALANCE OF 3, 000 PHIL. PESOS RIGHT NOW. I AM LOOKING FOR A WAY OF WHICH CITIBANK CREDIT CARD WILL BE ABLE TO REFUND ME THAT BALANCE SINCE IT SEEMS LIKE YOU DID NOT SEND US A RENEWED CREDIT CARD FOR ME AS THE PRINCIPAL AND MY SISTER AS THE SECONDARY CARD HOLDER. PLS. CONTACT ME BY EMAIL OR BY PHONE THE SOONEST POSSIBLE TIME SO THIS CAN BE RESOLVED. THANK YOU. Mark Cabahug .

Reply
Customer care male
Mr. Jaime Tinte Jr. CallsSep 08, 2016

Mr. Jaime Tinte Jr. On Phone To Citibank Philippines Service
PLEASE CONTACT MY NEW NUMBER 09070520075. REGARDING TO MY SOA.

Reply
Customer care female
Ms. Krinessa Erika Malabrigo CallsSep 06, 2016

Ms. Krinessa Erika Malabrigo On Phone To Citibank Philippines Service
Good day i just want to know the status of my approved citi rewards card and shell citi card which were supposed to be delivered two months ago. Until now i haven't received any of the two cards. Whenever i call the citibank customer hotline, the citiphone officer keeps on telling me that my cards were at the courier.

Reply
Customer care female
Ms. Carol David CallsSep 02, 2016

Ms. Carol David On Phone To Citibank Philippines Service
I tried to call your toll free phone number operator said number is no longer exist. Can I have your toll free phone number. I need it ASAP.

Reply
Customer care female
Ms. Judith D.balaba CallsAug 30, 2016

Ms. Judith D.balaba On Phone To Citibank Philippines Service
Pls contact my number 09208036494, i have a problem about my card account number 5520977003064. I cannot access your toll free number.

Reply
Customer care male
Mr. Paul T. Fuentebella CallsAug 28, 2016

Mr. Paul T. Fuentebella On Phone To Citibank Philippines Service
Dear Sir/Madam:

I need to speak to a customer service personel. I need your toll free telephone number please. Thank you.

Reply
Customer care female
Ms. Rosalita Lirenzo CallsAug 25, 2016

Ms. Rosalita Lirenzo On Phone To Citibank Philippines Service
Customer service can you tell me where ican go to complain about my credit card i didn't even use it and yet i receive just now a billing that i need to pay immediately a total amount of 3228. 98. I went to your bank in marlim mansion (accdng to Google), but it is already a BDO. Need to file a complain. Please help i want to cancel my credit card that i did not even used. Thank you.

Reply
Customer care male
Mr. Jake M. Laguador CallsAug 25, 2016

Mr. Jake M. Laguador On Phone To Citibank Philippines Service
I would like to know what is the new toll free number from other provinces through PLDT. Thank you


09498282822.

Reply
Customer care female
Ms. Marie Ann Zambra CallsAug 24, 2016

Ms. Marie Ann Zambra On Phone To Citibank Philippines Service
I want my card to downgrade so I can pay lowest annual fee. Please give me toll free contact number to contact citibank.

Reply
Customer care female
Ms. Anne CallsAug 23, 2016

Ms. Anne On Phone To Citibank Philippines Service
Bakit hindi aq makatawag sa tollfree number nyo po. May iba po ba kayong contact na tollfree.

Reply
Customer care female
Ms. Maria Victoria Santos Rosanes CallsAug 23, 2016

Ms. Maria Victoria Santos Rosanes On Phone To Citibank Philippines Service
Hi Good Day to you
My Name is Maria Victoria Santos Rosanes , I am writing in behalf of my husband Mathew Alix Rosanes. We are both working and living abroad. Myself here in Singapore and him in Dammam Saudi Arabia. I was applying a housing loan and prior for release they told me i need to settle my husbands unsettled credit card bill. Please help me on how to get it done. And who is the right person to call and settle with. Thank You and God Bless

Maria Victoria Santos Rosanes
+65 97827770
avic_echo@yahoo.com. Ph.

Reply
Customer care female
Ms. Melanie T. Dacudao CallsAug 22, 2016

Ms. Melanie T. Dacudao On Phone To Citibank Philippines Service
I cannot contact your toll free number 1800109959999. Is there any number where I can call asap?.

Reply
Customer care male
Mr. Marco CallsAug 15, 2016

Mr. Marco On Phone To Citibank Philippines Service
Baka may landline pa kayong globe. May inquiry lng ako about call for cash.

Reply
Customer care female
Ms. Michele CallsAug 15, 2016

Ms. Michele On Phone To Citibank Philippines Service
Your Toll free Number 1800109959999 Can not be reached.

Reply
Customer care male
Mr. Ireneo A. Ani CallsAug 15, 2016

Mr. Ireneo A. Ani On Phone To Citibank Philippines Service
My contact number is 0927 7789977. Payment to my account could not be processed. My account validation is expired. When i register icould not received password to my contact number from citibank.

Reply
Customer care male
Mr. Ireneo A. Ani CallsAug 15, 2016

Mr. Ireneo A. Ani On Phone To Citibank Philippines Service
Payment to my account could not be processed. My account validation is expired. When i registered i cannot receieved password from my cellphone. My number now is 0927 7789977.

Reply
Customer care female
Ms. Maribel Mandane Lomberio CallsAug 15, 2016

Why is it that Citibank Philippines does not have a specific site/address wherein customers can request for credit card cancellation? I find it hard to get an address where i can send my concern. I have tried so may links, but cannot find any. The email portion of the one I chanced upon did not specify the email ad, just the word "email us". The SMS cfannot be sent to number 72484 and the toll-free number 1-800-10-995-9999 cannot be accessed, it simply said the number does not exist. Why is it that applying for a credit card is quite easy, but the cancellation poses a problem?.

Reply
Customer care female
Ms. Ma. Theresa D. Nuñez CallsAug 08, 2016

Ms. Ma. Theresa D. Nuñez On Phone To Citibank Philippines Service
Good day I would like to request an updated copy of my husband's Billing Statement, reflecting the payments he made since last year. Citibank is constantly harassing him with phone calls and lawyer's notice despite furnishing them with e-copy of payments. The ONLY billing statement he received was the one demanding for an outright payment of a lumpsum of P15, 000. 00 plus. Again, may we please be furnished with the updated Billing Statement, showing payments for the Credit Card Account of Abundio V. Nuñez Jr, w/ Account 4034186901081165. Thank you very much. God bless

Ma. Theresa D. Nuñez
Legazpi City.

Reply
Customer care female
Ms. Glema Caro CallsAug 02, 2016

Ms. Glema Caro On Phone To Citibank Philippines Service
Good afternoon citibank I keep on calling through Toll Free, but I think it's not working. Can you give me another number where can I call you? This is very important. I need your reply ASAP po. Thank you.

Reply
Customer care male
Mr. Jocelyn Landas CallsAug 02, 2016

Mr. Jocelyn Landas On Phone To Citibank Philippines Service
HOW I AM GOING TO PAY MY ACCOUNT WHEN I CANNOT CALL TO INQUIRE MY PAYABLES. PLS SEND MY BILLS MAILING AND EMAIL ADD EARLIER TO MY DUE DATE.

Reply
Customer care male
Mr. Jocelyn Landas CallsAug 02, 2016

Mr. Jocelyn Landas On Phone To Citibank Philippines Service
GOOD DAY I CANT CALL ON YOUR HOTLINE TO INQUIRE MY OUTSTANDING BALANCE YOUR MAILING IS ALWAYS LATE SO THAT I GOT A PENALTY PLS SEND ME TO MY EMAIL EARLIER OR PLS CAN I GET NEW NO. HOTLINE.

Reply
Customer care male
Mr. Jocelyn Landas CallsAug 02, 2016

Mr. Jocelyn Landas On Phone To Citibank Philippines Service
PLS SEND ME MY OUTSTANDING BALANCE TO MY EMAIL EARLIER.

Reply
Customer care male
Mr. Jocelyn Landas CallsAug 02, 2016

Mr. Jocelyn Landas On Phone To Citibank Philippines Service
Pls i cant contact your hotline number Are you change your hotline number I want to know my outstanding balance your mailing to me is late so that i pay for the penalty.

Reply
Customer care male
Mr. Vic Subido CallsJul 28, 2016

Mr. Vic Subido On Phone To Citibank Philippines Service
Dear Citibank. I'm from Baguio and i have been calling your toll free number to no avail and i need to place a call as soon as possible. Please advice. Thanks.

Reply
Customer care male
Mr. Rodilyn Estrecho CallsJul 22, 2016

Mr. Rodilyn Estrecho On Phone To Citibank Philippines Service
Good day citi bank i cant call on your toll free number IS THERE ANY toll free number TO CALL I NEED IT ASAP CAN YOU PLS PROVIDE NEW NO. FOR US.

Reply
Customer care female
Ms. Marissa A. Fronteras CallsJul 14, 2016

Ms. Marissa A. Fronteras On Phone To Citibank Philippines Service
Greetings
This is from Nueva Ecija, Philippines. I received an email last May 06, 2016 from Citibank saying that my Citi Rewards card has been approved. Sad to inform you that the said card is not yet on hand as of today, 14 July 2016. Kindly check the status. The toll-free hotline 1-800-10-995-9999 is not working.

Reply
Customer care female
Ms. Roshell Ramos CallsJul 07, 2016

Ms. Roshell Ramos On Phone To Citibank Philippines Service
I cannot reach your tollfree number, iam in the province.

Reply
Customer care female
Ms. Jocelyn S. Wong CallsJul 07, 2016

Ms. Jocelyn S. Wong On Phone To Citibank Philippines Service
I cannot reach your hotline numeber. Is there any problem?.

Reply
Customer care female
Ms. Christina E. Trino CallsJul 04, 2016

Ms. Christina E. Trino On Phone To Citibank Philippines Service
How am i going to pay my account when i cannot call to inquire my payables. What is the other way that is hassle free in inquiring my latest account payable.

Reply
Customer care male
Mr. Rodel B. Capuz CallsJun 04, 2016

Mr. Rodel B. Capuz On Phone To Citibank Philippines Service
Greetings

pls send my bills for my cash back and cebu pacific card to this e-mail address from today

on wards

thank you.

Reply
Customer care female
Ms. Melodie CallsMay 26, 2016

Ms. Melodie On Phone To Citibank Philippines Service
Hi, I received a text message from Citibank that I have been approved for credit card and I will receive the card within five days. I received it last My 20th and today is May 26 and I haven't received any. I am afraid that someone may use it for fraud. Please respond. Also your hotline numbers are not working. Thanks, Melodie .

Reply
Customer care female
Ms. Pinky Burke CallsAug 27, 2015

Ms. Pinky Burke On Phone To Citibank Philippines Service
I need help in re-activating my Citibank Rewards credit card. It was suspended back in January and was told I need to call in April to get it reinstated. Please help me do that because I am not in the Philippines right now and I want to use it. Thank you.

Reply
Customer care female
Ms. Mary Jane S. Balancio CallsApr 12, 2015

Ms. Mary Jane S. Balancio On Phone To Citibank Philippines Service
I'm Mary Jane Balancio my problem is citibank sent met additional two credit cards, I did not apply for an additional credit cards so i tried to contact the phone numbers you posted in this on line I cannot contact you that's why I sent back the credit cards to thru Customer Service Unit Citibank Makati via JRS accdg to them they receive they mail. I would like to know if you already cancelled. Please confirm and email me at mjane_63012@yahoo.com.

Reply
Customer care female
Ms. Maria Bernarda L. Trinidad CallsMar 22, 2015

Ms. Maria Bernarda L. Trinidad On Phone To Citibank Philippines Service
Good day sir/madam: I have not receive my 1st bill from citibank. I seldom open my email so may i request you to please send me immediately a "written bill" by "snail mail", please. I do not even know when my due date is. I have paid at BDO 4, 000. 00 sometime last week. Please act on my request as soon as possible. Thanks.

Reply
Customer care male
Mr. Dawn Julius M. Maguddatu CallsOct 14, 2014

Mr. Dawn Julius M. Maguddatu On Phone To Citibank Philippines Service
I am Dawn Julius AM. Maguddatu, i had a citibank credit card before way back 2000-2001 when i was still a call center agent at Clientlogic Phils at Baguio city. I It had shortcomings that time, so i was not able to settle my account. I received letters from your good company after some years, so i settled my debt at your good company in the year 2008-2009 here at Dagupan city where you still have branch. Yesterday, i was trying to open a checking account with Metrobank and there was a note stating that i had not settled yet. My balance with your good company. The bank asked me for any certification to prove my settlement and advised me to contact your good company to provide me the certification and remove name from being blacklisted. Hoping that this issue will be resolve. Thank you more power and god bless.

Reply
Customer care female
Ms. Maria Lisette Mejares CallsSep 26, 2014

Ms. Maria Lisette Mejares On Phone To Citibank Philippines Service
Please send me your toll free number. I didn't use my mastercard and visa card issued last year. I didn't activate my card. How come that i have a bill with my cebu pacific card?

Reply
Customer care male
Mr. Gregory Ladner CallsMay 29, 2014

Mr. Gregory Ladner On Phone To Citibank Philippines Service
Greetings!
This is to request from you your requirements for me to open and have a bank account with you? i am an american that is planning to move to the philippines this year of 2014. I am now engaged to be married to a filipino and open a good business after i am there. I now wish to have philippines citibank as my bank. Is it's possible for me to open an account with you now before i move there from the united states or do i must wait until after i am there? please inform me of what i must do. The name of my bank here in the united states is wells fargo. I really like your bank.

Reply
Customer care male
Mr. ROGELIO V MARIANO JR CallsSep 30, 2013

Mr. ROGELIO V MARIANO JR On Phone To Citibank Philippines Service
i just received today September 30, 2013 a text from citibank telling that my cashback card will be sent within five days..but I am sori to say that I am just only applying citibank classic card numbert cash back card.. can you replace it to classic instead of cash back card? please make an action regarding this... thanks

Reply
Customer care male
Mr. Andy Hathaway CallsAug 15, 2013

Mr. Andy Hathaway On Phone To Citibank Philippines Service
Cant get through to anyone or find an e-mail address for you. I have a number of questions on global banking, investments, US Dollar savings accounts and interest paid. Everyday Pesos checking account Pleasr call me 090555489897. Thank you

Reply
Customer care user complaints