Woolworths South Africa Customer Service Phone Number

Phone Number of Woolworths South Africa is 0860 022002 / 0860 100 987 /0860 100 445 .
Woolworths Holdings Limited is a worldwide available retail store. Woolworths is one of the biggest in the nation, patterned on Represents and Spencer of the United Kingdom. The Woolworths product now has a sequence of food shops. Woolworths South Africa first opened on 30 Oct 1931 in Plein Street Cape Town. Woolworths managed through both business and series stores throughout South Africa and nearby countries. Woolworth’s products are sold at 149 business shops, 51 worldwide series shops throughout the rest of Africa and the Middle Eastern and 69 South Africa series shops national. Woolworths Holdings Limited was established by Max Sonnenberg and Rich. Woolworths Limited was founded in 1924. Its first store was opened in Sydney's Imperial Arcade. The same customer service number of Woolworths South Africa listed above is also used for Woolworths South Africa careers, Woolworths South Africa head office, Woolworths South Africa catalog 2012, Woolworths South Africa recipes, Woolworths South Africa history, Woolworths South Africa scandal, Woolworths South Africa head office contact details and Woolworths South Africa news.

Important Contact Numbers And Email Id's Of Woolworths South Africa


Following is the list of important email Id's and contact numbers by the help of which interested person may get necessary information about Woolworths South Africa
SectionPhoneEmail
General Enquiries0860 022 002custserv@woolworths.co.za
Woolworths Online0860 100 987shop@woolworths.co.za
WRewards0861 502 050rewards@woolworths.co.za
My School Enquiries0860 100 445cs@vmp.co.za
Financial Services021 411 5000queries@wfs.co.za


About Woolworths South Africa


Woolworths is a string of retail stores, headquartered in Cape Town, South Africaworks primarily through its subsidiaries, Woolworths (Pty) Ltd, Woolworths Monetary Administrations (Pty) Ltd and Nation Street Constrained (Au). At Johannesburg Stock Exchange it is listed among the top 100 companies. In South Africa the Woolworth is commonly known as Woolies. Woolworths is the main retailer of its kind in the nation, offering fashion designs, eatables, home-ware and cosmetics products under its own particular brand name. Woolworths, additionally offers a financial services through its partnership with Absa Bank. Woolworths products are sold at 149 corporate stores, 51 global license stores all over the Africa and the Center East and 69 South African license stores across the country. In the history of Woolworths it was an association with Marks & Spencer (M&S) of London. For more online shopping and for more details about the products please visits its official website http://www.woolworths.co.za
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Woolworths South Africa Address


The address of Woolworths South Africa is 79 Roeland St Cape Town 8001, South Africa.

Woolworths South Africa Email Address


The email address of Woolworths South Africa is custserv@woolworths.co.za.

Woolworths South Africa Website


The Website of Woolworths South Africa is Woolworths.com.au.

Woolworths South Africa Customer Support Service Phone Number


The customer support phone number of Woolworths South Africa is 0860 022002 / 0860 100 987 /0860 100 445 (Click phone number to call).

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The postal and official address, email address and phone number (helpline) of Woolworths South Africa Service Center and Woolworths South Africa customer service phone number is given below. The helpline of Woolworths South Africa customer service phone number may or may not be toll free.

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Woolworths South Africa Phone Number Customer Service

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Woolworths South Africa Source of Knowledge


www.woolworths.co.za/
www.woolworths.co.za/store/fragments/help/help-index.jsp?content=contact
Woolworths.com.au

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Woolworths South Africa Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Una Van Tilburg CallsJul 02, 2016

Ms. Una Van Tilburg On Phone To Woolworths South Africa Service
I purchased a pair of cargo type shorts for my husband in possibly Nov 15 to put away for our trip to UK which we do every year for six months - the weather has not been good so only wore these shorts last month and when I was iron them I noticed that there was a hole in the pocket ling plus the button on the front was all frayed and stitching coming loose - this is the third time I have had to return goods to Woolworths - the last one was a shift dress which I think had the wrong size back (like the back 38 and front 36) it kept riding up my neck - so that was returned - what had happened to the Quality Control at Woolwooths - I paid a good price for the cargo shorts and would like you to advise what I should do - will only be back in SA end August - I have had an account with W/W for about 30years or when you first opened account - this is not good enough as paid I think R350. 00 - part of my acc number is 6007 8501.

Reply
Customer care female
Ms. Mariana Gunn CallsMay 30, 2016

Ms. Mariana Gunn On Phone To Woolworths South Africa Service
Good Morning

On 27 May 2016 (Saturday) I have purchased Pea and Bacon Soup at the Woolworths Giftacres. Only when I got home I saw that the soup expired on 08 May 2016 already. Thus a good 19 days after Use By Date. I still have the soup and the till slip with me, if you wan tto view it.

Reply
Customer care male
Mr. Siphiwe Maseko CallsMay 20, 2016

Mr. Siphiwe Maseko On Phone To Woolworths South Africa Service
My name is siphiwe johannes maseko ive been accused of having an account with your shop of which ive never opened an account with woolworths, last year i submitted a complain after my bank told me whats happening that some one cloned my id and stuff. i did an affidavit and i spoke to one of your frauds department lady and explained my self. so why are yo law representatives harrasing me ? and since well your the ones who took my name to them you give them everything in terms of details. i wont say nothing because i came to you guys and didn't get help. 0763707910.

Reply
Customer care female
Ms. Antonia Selepe CallsMay 17, 2016

Ms. Antonia Selepe On Phone To Woolworths South Africa Service
I went to buy a dress at Woolworths Sunny park branch Sunday of the 07/05/2016. I went to the till section and unfortunately it took three cashiers about seven minutes to assist me. It looked that cashiers had their own interpersonal conflict going on as each of them instructed me to go to the next till. This was done so without any proper explanation. Both two ladies(cashiers) instructed me do go to the third male cashier who eventually helped me. It is very disappointing to see such big store with employees who do not get along and make their workplace challenges affect customers. I would not want to go back to a store where it will take me seven minutes to pay at the till whilst there is no queue. In future, please advise your employees not to fight in front of customers. Kind regards, Antonia.

Reply
Customer care male
Mr. Noor Boolay CallsMay 17, 2016

Mr. Noor Boolay On Phone To Woolworths South Africa Service
good day, i visited woolworths mosselbay mall on thursday 12/05/2016 at 14:50 and noticed that the freezer that held the halaal chicken products was stacked with pork and other red meat products. i called for a manager and explained to him a (eben) that it cannot be allowed as woolworths takes its innitiative to supply halaal products to its customers for it to messed up with cross contamination and also not fair on the kosher customers and customers that don't eat red meat for this to be together. he called another manager a (delport) and they wanted to justify that because it is not a halaal store they may do that. i do not think it is fair on none eating pork/meat customers for the products to be mixed and their staff should be educated regarding this including managers foremost. hope to receive a response from your department.

Reply
Customer care male
Mr. Natascha CallsMay 03, 2016

Mr. Natascha On Phone To Woolworths South Africa Service
Ek het Vrydag and 850g Malval poeding gekoop en toe ek hom oop maak was ek bitter teleurgesteld. Dit was nie naastenby die standaard waaraan ek gewoond was nie. Die hele een hoek van die poeding was feitlik weg/platgeval. Ek het glad nie and strokie meer nie en na my seuntjie my gesmeek het om hom gaar te maak was ek nie lus vir die hassle om hom terug te vat nie. Ek het immers fotos geneem. Dit was regtig vir my sleg, aangesien ek eerder duurder betaal het omdat ek die kwaliteit van Woolworths verwag het. Indien iemand my kan bel sal ek dit graag waardeer. Natascha .

Reply
Customer care female
Ms. Bernice Dos Santos CallsApr 29, 2016

Ms. Bernice Dos Santos On Phone To Woolworths South Africa Service
I have had an account (Account number 6007 8501 1307 7851) for more than 20 years. I purchased a pair of shoes for my son for school in January 2016 at a high cost of R500, they are now currently in for repairs as the workmanship on the shoes was appalling. I really do not expect this from Woolworths, for the cost incurred one would expect the shoes to last much longer.

Reply
Customer care female
Ms. Penny CallsMar 23, 2016

Ms. Penny On Phone To Woolworths South Africa Service
I visited the Morningside branch this morning and asked for a toasted sandwich and coffee. The coffee arrived quite quickly, but the food took some time. The coffee wasn't hot and by the time the food came, I was glad that one of the waitresses offered to heat it up. The sandwich was cold, rubbery and the service was non-existent. NOT a good experience in what I used to think of as an up-market store. Was it because I didn't spend much? Or because I am elderly and not worth much consideration? By the way - clever of you to make it so difficult to make a complaint.

Reply
Woolworths South Africa Customer Service Care Phone Number 255602
Ms. Erika Hamilton CallsFeb 24, 2016

Ms. Erika Hamilton On Phone To Woolworths South Africa Service
Good Day

I am taking Trouble to complain after several times this has happened, instead of posting this on social media. I bought a twin pack pineapples at Woolworths Cobble Walk on Monday to find AGAIN that one of them (although it looks perfect on the outside) is rotten on the inside up to 3/4 way through the fruit. This has now happened to me a couple of times and also experienced this with your "Ripe and Ready" very expensive Avocado's where the inside of the fruit is brown/black even after shopping at another branch nl. Durbanville Palm Grove and everytime I just throw the pineapples and Avo's away. Is there a money back guarantee on all the pineapples and Avo's I have thrown away to date as I cannot be expected to drive the store everytime. I am a loyal Woollies shopper, but considering changing from Woolworths for fruit/Veg shopping and Food Lovers Market as their quality is equally good, but prices a lot better than Woolworths.

Reply
Woolworths South Africa Customer Service Care Phone Number 254700
Ms. Asanda Meddy Twala CallsFeb 16, 2016

Ms. Asanda Meddy Twala On Phone To Woolworths South Africa Service
Good day

I trust this email finds you well,

I have lodge the inquiry yesterday I have not received the response on this matter. I have received a call from Woolworths customer care team, saying I am have an outstanding balance with Woolworths of R180. ? To my surprise I have settle the account last year. I ask the lady what is the balance for she said it's for service fee. I ask her the service for? as its not my first time to settle my account with Woolworths and the was no service fee charged. What services fee must I paid. Hope this matter will be handle with a urgently respond. My contact number is 072 2366 419
ID Number: 7806080451084
Ref number is 20160215-338293224. Kind regards,

Meddy Asanda Twala.

Reply
Woolworths South Africa Customer Service Care Phone Number 249063
Ms. Jill Webster CallsDec 24, 2015

Ms. Jill Webster On Phone To Woolworths South Africa Service
My daughter was at your Farramere store this morning at 7. 30. The shelves were empty and had not been restocked for the Christmas rush Eg: four coleslaw salads, no trifles, three watermelons etc. The list goes on. Apparently there was a truck at the back which was off loading. The is disgusting service, knowing what kind of a rush you have on Christmas eve. The customers were absolutely fuming. My daughter then left the store and went and did her shopping at Pick and Pay in Farramere. This is totally unacceptable and feel your store management and the logistics division should be taken to task on this matter. I myself are a regular shopper at Woolworths. Very disappointing.

Reply
Customer care female
Ms. Amy Moodley CallsNov 28, 2015

Ms. Amy Moodley On Phone To Woolworths South Africa Service
O292875169 woolworths order number online. My delivery was scheduled for 2-5pm. It is now 5. 24pm and no sign of Woolworths I always shop online and i have just learnt that you are proud to have UTI onboard well i am not impressed in the least i have a function on tonight and no sign of woolworths. I am highly disappointed and unhappy.

Reply
Woolworths South Africa Customer Service Care Phone Number 241052
Ms. Charmaine Hackland CallsOct 07, 2015

Ms. Charmaine Hackland On Phone To Woolworths South Africa Service
Dear Sir / Madam. I have to say I was very disappointed when I recently visited a new Woolworths store in Bela Bela, Limpopo, South Africa. I was in the store with my daughter when a lady walked into the Woolwoths window from the outside. There were no markings on the windows to warn you and you honestly could not see the glass. We nearly did the same thing. She was injured, had a badly bruised nose and blood was dripping from her face. I asked the floor supervisor to tend to her, but he refused. Said it happened outside the shop. Must say I find that unacceptable and disappointing Please could you get this particular store to rectify this danger immediately as this is a retirement town and this is likely to happen to some poor older lady with much more serious injury. You are welcome to contact me for more information.

Reply
Woolworths South Africa Customer Service Care Phone Number 240431
Ms. Rika Tome CallsSep 30, 2015

Ms. Rika Tome On Phone To Woolworths South Africa Service
Dear Sir/Madam, Just before the public holiday on the 9th of August, my husband bought two containers of fresh pasta at the Woolworths Engen store at Cornwill view in Elardus Park, Pretoria. One container was perfect, but the other one, when we wanted to eat it the following evening (well before the expiry date on the 11th of August, was completely blue at the bottom of the container when we turned it upside down. It was clear that it was rotten. I find this completely unacceptable, especially from a store like Woolworths where quality and freshness is guaranteed. It is the first time I buy something from Woolworths that is rotten. I tried to attach a photograph which I took at the time without any success. I can send it to you if you provide me with an email address. Rika Tome (0828215362).

Reply
Woolworths South Africa Customer Service Care Phone Number 239304
Ms. Nnana CallsSep 23, 2015

Ms. Nnana On Phone To Woolworths South Africa Service
The woollies food at Park rand is always under stocked on basics and I always wonder why they exist in the first place. I have complained a various occasions to management, but there has not been any improvement. It is closer to where I work, but I find it is always pointless to drive there. This morning I went looking for dried either beef or game boerewors, also for fish henering (excuse my spelling)alternatively lunchbox chicken fillets. Trust me there was none of these. Please improve.

Reply
Woolworths South Africa Customer Service Care Phone Number 238414
Ms. Samantha White CallsSep 15, 2015

Ms. Samantha White On Phone To Woolworths South Africa Service
Purchased Strawberries on 12/09/15 at Woolworths Access park, Walmer heights and the strawberries are not what i am accustomed to. They are watery and tasteless, as I regularly purchase strawberries at Woolworths I am disappointing in this batch. Info on the package - Code 42 - Sell by 15/09/15 Variety - Honor.

Reply
Woolworths South Africa Customer Service Care Phone Number 228675
Ms. Joy Swingewood CallsMay 22, 2015

Ms. Joy Swingewood On Phone To Woolworths South Africa Service
I used to buy the mini salami bites in a little pouch that was blue for plain and red for spicy. What has happened to them? You now sell a very stringy version of them in a little bag. These are really terrible. They are dry and the casing tough. Please bring back the others. Why change something when the quality of the original was so much better?.

Reply
Customer care male
Mr. Adnaan Solomon CallsApr 20, 2015

Mr. Adnaan Solomon On Phone To Woolworths South Africa Service
I am hugely disappointed at the quality of the shoe that I bought from your stores in December last year, the shoe is barely a couple of months old and the sole looks like it is splitting I mean come know man if you pay so much for something you would think it will last for sometime. I always associated Woolworth with Quality, but this time around I must say I am disappointed. I need to know what I must do with the shoe as I do not have the till slip anymore.

Reply
Woolworths South Africa Customer Service Care Phone Number 219506
Ms. Daniella Poilly CallsFeb 26, 2015

Ms. Daniella Poilly On Phone To Woolworths South Africa Service
Hello, I bought nectarines yesterday from your Kloof KZN branch, when I opened them at home they were rotten and the sell by date has NOT been reached yet. I also bought a tray of carrot and pecan muffins and they were stale, do you not ask yourself why all the muffins are sold out except these ones and this is everyday? I keep telling myself to complain about the poor service from your tellers, in the good old days they actually gave you a smile when you got to the till, but now they just scream at you. plastic bag.

Reply
Customer care female
Ms. Namhla Shabalala CallsDec 23, 2014

Ms. Namhla Shabalala On Phone To Woolworths South Africa Service
Woolworths Boardwalk Richards Bay on the 23. 13. 2015 at 15:30. I went to the Woolies Cafe just to have a late healthy lunch since i am 07 months pregnant. We waited at the entry point as the sign was requesting us to wait to be seated. I was ignored i got irritated; one of the waitresses came to the table next to where i was standing. I asked her if we can go in and seat. She said yes with such an attitude. We sat down as there a lot of seats that were free. We waited for the Menus until it was obvious that we were being punished for complaining about being ignored for waiting to be seated as the restaurant was not busy. We ended up leaving to look for another restaurant as i was hungry. I was very irritated and disappointed by such behavior. Woolworths is my store and NEVER had i experienced such treatment before at that Cafe or any Woolies Cafe for that matter.

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Customer care female
Ms. Ethel Manuel CallsDec 22, 2014

Ms. Ethel Manuel On Phone To Woolworths South Africa Service
My husband and I bought six liters long life milk from Woolworths at Blue Route Mall. We normally purchase full cream milk, but because the low fat milk was cheaper we decided on that instead. As per the pictures attached before the milk is poured in the black tea looks fine. After pouring the milk in there are fatty bubbles which float on the surface. It looks as if there is sunlight dish washing liquid floating on top. I initially thought this was the problem, but made a point of rinsing cups thoroughly with boiling water then making tea again. The same thing happens each time. It's quite disgusting and I have now thrown away numerous cups of tea and coffee because of the milk. I do not understand why the low fat milk does this as it only expires in May 2015; and it is definitely not off. Please explain why this is happening with all six liters - I cannot just throw the milk away.

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Customer care female
Ms. Mrs Jane Turner CallsDec 17, 2014

Ms. Mrs Jane Turner On Phone To Woolworths South Africa Service
I am WR member 6007 8528 0331 7179. I received original notification of your "10 day offers", and three daily notifications. After that I have heard nothing at all further. Kindly reinstate the notifications, otherwise I shall not bother with Woolworths until after Christmas. What on earth is the "Image Test" for?

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Customer care male
Mr. Peter CallsDec 16, 2014

Mr. Peter On Phone To Woolworths South Africa Service
I have a complain about a certain person at festival mall his name is Mzolisi he is not giving us the best of service as customers he couldn't help me out as a customer an I had to go out to checkers an I got a better service than I got at your shop so it's clear that your stuff knows nothing about policies towards customers an customer service an I will be more than willing to stop my family shopping there again.

Reply
Customer care female
Ms. Nicolette De Sousa CallsDec 14, 2014

Ms. Nicolette De Sousa On Phone To Woolworths South Africa Service
I had a terrible experience today in Woolworths Hemingways. My dress got caught in the escalator. I started screaming and crying with panic as more of my dress was getting pulled in. At the bottom I managed to rip myself free. I was so traumatized that I nearly fainted. Staff members stood and watched from a distance and didn't come to my aid. Another customer went and found a pair of scissors and cut the ends of my dress. I fully understand that it is not Woolworths fault, but I would expect that your staff would be trained to deal with and come to the aid of your loyal customers when they are in distress in your stores. I am very disappointed.

Reply
Customer care female
Ms. Nazlie CallsNov 10, 2014

Ms. Nazlie On Phone To Woolworths South Africa Service
I think your service is pathetic. I bought a pair of sandals at canalwalk as i was paying i ask the guy if that shoes is the same size he look at it and said yes i told him the one looks bigger than the other when i got home, it was a six and a nine all the back to vangate to exchange it because i did not go to canal walk, double petrol because i stay in cape town. Last week i bought my son two shirts in Canalwalk, he told the lady the one packet is open and she told him the shirt is fine, came home the shirt got a lite pink mark between the buttons. I took it to Adderley street Saturday to exchange a lady help me in the department and i took it too customer service where they swap it when i got home it was not a 39 collar shirt, but a 43 collar do your staff know what they doing.

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Customer care female
Ms. Carina CallsNov 07, 2014

Ms. Carina On Phone To Woolworths South Africa Service
No complaint just a complement. I was looking for creame cheese, couldn't find anywhere, then a stuart went looking in the store and reported that there was no stock. I was in the queue to pay. He came running after me with the cheese. Well done, that's what i call service. Thank you so much. Woolies Magalies View will see us again.

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Customer care female
Ms. Anusha Nadasen CallsNov 07, 2014

Ms. Anusha Nadasen On Phone To Woolworths South Africa Service
Dear Madam / SirI went to the Melrose Arch Woolworths yesterday. Besides for the fact that the teller was so rude, the lady at the cooked chicken section was even worse. The dough of the pie I purchased was raw - completely raw. This is most disgusting and such a turn off. I am disappointed at the lack of service and unfriendliness, but most of all in the quality of this particular item.

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Customer care female
Ms. Teressa Roux CallsNov 03, 2014

Ms. Teressa Roux On Phone To Woolworths South Africa Service
I was very disappointed yesterday, when we went through to Woolworths in Eastgate. They had a special on chickens - roasted, but only to find that there were not enough cooked chickens for the people in the line. We went twice and both times, we were unable to purchase on chicken. I think that Woolworths should ensure that when it is months end that they do not have specials like these because of the pressure on the staff and the people in the shop. We were told to wait 20 minutes and later we were told to wait 30 minutes. Really, with a child in the shop and we must now stand and wait. The other problem was because of the renovations taking place the shop was over crowded and nobody knew where to stand when paying. Please Woolworths, you can do better than this.

Reply
Customer care female
Ms. Gael Minnie CallsOct 19, 2014

Ms. Gael Minnie On Phone To Woolworths South Africa Service
I bought beef mince from Woolworths store in Waterkloof, Pretoria, three packets.
It tastes like liver and smells awful. The first packet i used to make my own famous hamburgers, not even any sauces could mask the smell or the taste of that food. The second packet my staff used for lunch, what was leftover i heated up for the dogs, that smells awful! not taste and smell of off rotten meat, but of bad quality and liver.
Could you please look into this matter and give me feedback?
Regards
Gael Minnie.

Reply
Customer care female
Ms. Tumi Kgope CallsOct 12, 2014

Ms. Tumi Kgope On Phone To Woolworths South Africa Service
On Friday, 10th of October, i went in to Woolworths Sammy marks to do my regular shopping. It was late afternoon at about four 'o'clock when i was assisted by a cashier named Lesego Baloyi. The service i got from her was really bad, i gave her my Woolworths store card to pay, after signing on the receipt, she asked me to sign again, i understood that cause as i explained to her, i had shortened my signature cause it was long so i always sign like that when i purchased there. I gave her my ID to prove i was the owner of the card, she didn't even look at my ID book she very rudely told me to go make another card cause next time they won't help me. I suggest some kind of training to that cashier on how to talk to customers. Cause if i get this kind of attitude in that store ever again, then I'll have no choice, but to post on hell opeter so the whole country will know how Woolworths cashiers treat their customers. I'll be happy if you'll look into this.

Reply
Customer care female
Ms. Lynettebschreuder CallsNov 18, 2013

Ms. Lynettebschreuder On Phone To Woolworths South Africa Service
Hello am an avid fan of and shopper at woolworths in the westways shopping centre helderkruin roodepoort. We also rate this woolworths caf as the best in this area and have a sit down coffeebrunchlunch there every day. I have, Much to my dismay, Been informed that this caf will close down as a sit down facility and will only be a take away restaurant as from next week November this is a great disappointment and loss for the people of this munity. Can i please ask why this decision was made and if it could be reevaluated i would really appreciate it to have this delightful caf still available as a sit down caf thank you. Lynette schreuder.

Reply
Customer care female
Ms. Lungile CallsNov 11, 2013

Ms. Lungile On Phone To Woolworths South Africa Service
Good day Sir/Madam

Im Lungile Mngadi and I am a customer to your beautiful brand that keeps up with the fashion, health trends and mostly COMFORT!

One of my favourite things to buy from you is underwear and slippers especially and have been impressed by your pump slippers for reasons that are simply for comfort and that they suit my petite size four feet one of the best for me since you have introduced them in your line.


Now I am not happy for the mere fact that until recently I have not seemed to find any in your JHB branches as my pair from early this year is well lets say we have spent good times warming up my cold feet.

I would hate to think that you have stopped producing them for this summer as they are the only pair I LOVE, your other type of slippers have done nothing for my feet for they feel heavy to the thick sole which later results in me having foot cramps as if í am wearing concrete shoes.

Please I would appreciate it if you brought them back this summer.

Reply
Customer care male
Mr. Johnny Zondo CallsOct 28, 2013

Mr. Johnny Zondo On Phone To Woolworths South Africa Service
Good day,

Please assist me with Statement of Account for the following accounts. 1. Woolworths Credit Card, 2. Woolworths Instore Card. Its been a while that I do not receive a statement of any of the abovementioned accounts. If possible email them to (johnny.zondo@harmoney.co.za)

My ID number : 730917 5368081
Adress: P.O. Box 55274, Eerstemyn, 9466.

Your assistance will be highly appreciated.

Reply
Customer care female
Ms. Danise Zuidmeer CallsOct 14, 2013

Ms. Danise Zuidmeer On Phone To Woolworths South Africa Service
I am now writing this letter that is long overdue - I have had bad service numerous times at Woolworths in the Somerset Mall. Most of the staff has such bad attitudes and when you complain they just look you up and down. On visiting the shop today lunch time (between 13h00 and 14h00) – half of the tills were closed – the remaining two tills had such long quest, when on asking what was the problem one of the supervisors replied – its Monday.
It’s really not a pleasure to shop at Woolworths in the Somerset Mall as of their bad service.
Alternately I would rather drive to Woolworths at Waterstone in Somerset west where they give the best service I have ever experience. The staff is so friendly, helpful and although the quest are long sometimes there is always a supervisor that will assist and show clients to the next available till.

Reply
Customer care female
Ms. Tracy Fynn CallsOct 09, 2013

Ms. Tracy Fynn On Phone To Woolworths South Africa Service
Have purchased three pairs of sandals. Two of them the strap came out. Third pair the spoke used to fasten came out. Why are you importing and purchasing Chinese makes? Not impressed at all. Was always sure of quality when buying from Woolies. Standard is definitely dropping.

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Customer care female
Ms. Debbie Vlaanderen CallsOct 08, 2013

Ms. Debbie Vlaanderen On Phone To Woolworths South Africa Service
I would like to put into writing my frustration in trying to buy my son's school pants. Tried Bayside they sent me to Canal Walk. They said Canal walk had 18 prs. When I got there they had none and said could be in their stock room which is in Montague Gardens. Took my no and called me to say put aside two pairs at Bayside.
When I got there they were the incorrect size. No one seemed to be able to help me so eventually called the manager. You have been promoting your online shopping so thought I would try buy them online. You do not have boys school pants on your online shop.

Reply
Customer care male
Mr. Peter Luus CallsOct 01, 2013

Mr. Peter Luus On Phone To Woolworths South Africa Service
Dear Woolies
I am being harassed by a R DALY attorney! I did reply to them to stop this ,but it is getting to a point where I am about to get extremely rude! First of all the person they are looking for is not me, 2nd I did not give my email to Woolies to get harassed. And last ,I am paid up to date! So please let them remove my email of their database or except if i am getting very rude!
Thanks

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Customer care female
Ms. Susan CallsSep 30, 2013

Ms. Susan On Phone To Woolworths South Africa Service
Got a baby grow as a gift for my new born little girl. The item is damaged and I wanted to exchange it. I was told it was last year’s sales item. I did not want a refund, just an exchange so my daughter could wear the item. I was told it is not policy. This is a damaged item and i thought Woolworths quality and customer service was the best. Well i was not satisfied and if this is the case and i can not exchange a damaged item, i am disappointed in the service of Woolworths and will shop for my daughters clothing elsewhere. I am not wanting the money for the item. I would like it replaced as it is damaged (Quality problem).
Many thanks Susan Frankel - susansonline@yahoo.co.uk or 0849771158

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Customer care female
Ms. Annalize CallsSep 20, 2013

Ms. Annalize On Phone To Woolworths South Africa Service
I normally love shopping at Woolworths. Recently Woolworths The Grove's shopping carts are so filthy that you cannot shop in clothes or defiitely not in food section. As i also have a baby with me when I shop, I could not find a baby seat in a trolley that is clean and not broken. Staff just shrug-off the concern of the dirty trolleys. I vowed never to shop at Woolworths again and to date for 30 years I have been buying everything from Woolworths. I am also spreading the word of the filth....... disgusting

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Customer care female
Ms. Bronwen Turner CallsSep 19, 2013

Ms. Bronwen Turner On Phone To Woolworths South Africa Service
Imagine my surprise at the beginning of Spring walking into Woolies, which I do most days, to find Xmas items appearing on the shelves.

Please please please Woolworths, do not do this to us.
Xmas is in December, respect that. You are spoiling Xmas for us. It is a special time of the year and you are killing it. All my friends have the same complaint and we have all vowed not to buy a single Xmas looking item until the 15th November.

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Customer care male
Mr. MARIUS CallsSep 18, 2013

Mr. MARIUS On Phone To Woolworths South Africa Service
HI! I HAVE BEEN WAITING FOR two WEEKS NOW FOR AN ANSWER TO A CREDIT CARD APPLICATION, PHONED four TIMES ALREADY, AND EVERY TIME THEY TELL ME IT HAS BEEN APROVED, THEY ARE WAITING FOR CREDIT LIMET? THEY WILL PHONE ME THE NEXT DAY. THIS HAS BEEN DRAGGING FOR two WEEKS NOW. THIS IS BAD SERVICE! CANT THEY JUST TELL ME I AM EXEPTED OR NOT!

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Customer care female
Ms. naz CallsSep 16, 2013

Ms. naz On Phone To Woolworths South Africa Service
hi. I am a regular customer at woolworths store n1 city. i bought the woolies custard and caramel danish on 16September 2013. i was very dissapointed with the quality of this product. the pastry was hard the filling was barely there. i opened the danish to see and there was a spot of caramel only. it was dry and very unappetising. i buy this product five times a week and after my experience now i was put off from buying again. will you please look into this matter Thank you. i can be contacted on naz@wpbts.or.za

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Customer care female
Ms. Pauline Govender CallsSep 16, 2013

Ms. Pauline Govender On Phone To Woolworths South Africa Service
I do not have my account number however my ID is 6310260178089.

I called at woolworths centurion and the Customer Service desk advised that my account was handed over would not provide me with any information just the number of the Attorneys, that is unacceptable.

I have been under debt review since 2009 and in this time Woolworths have handed over my account. This is unlawful.

Please note that consumer assist (debt councillors) nor yourselves advised that I was being handed over, yet continued to accept payments from consumer assist.

Woolworths have never provided any statements since I have been under debt review.

Please advise the date the account was handed over and the debt amount at that time. Please ensure that the interest I have been charged also reflects.

I require the follwing please:

statments from 01/01/2009 to the date the last payment was received from consumer assist.
CONTACT: 0733389456 (PAULINE.GOVENDER@MOMENTUM.CO.GG)

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Customer care male
Mr. Peter Ntsieng CallsSep 06, 2013

Mr. Peter Ntsieng On Phone To Woolworths South Africa Service
I need a settlement letter of my account .I will be happy if it can be sent to me as soon as possible,I am from the woolworths in water front in Bloemfontein,they help very well,but I am still waiting for the letter to be e-mail to me,as I already given my e-mail,so here is it again:peter.ntsieng23@gmail.com,please make it now,because I need it as today.

Thank you in advance

My cell:0784925999

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Customer care male
Mr. Dr J Kock CallsSep 04, 2013

Mr. Dr J Kock On Phone To Woolworths South Africa Service
Woolworths staff's negative attitude to Afrikaans speaking customers:
I regularly shop at the Woolworths Garden Center branch in Cape Town. I have become increasingly aware of the fact that staff members refuse to greet and thank Afrikaans speaking customers in Afrikaans.
A typical incident happened at the paypoint today when I asked the till attendant why she doesn't answer me in Afrikaans while it is clear that she has no difficulty in understanding our conversation. I told her that I would appreciate it if she could just tell me:"Ek is meer gemaklik om kliente in Engels te bedien". She matriculated with Afrikaans as second language and this sentece should be well within her command.She was sullen and refused to say a single word to me. I asked her to call the manager to discuss this matter of her unfriendly and unprofessional behaviour. The manager was friendly, but could not persuade her to greet me in Afrikaans. Please inform me what your language policy is. I

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Customer care male
Mr. Hw CallsSep 03, 2013

Mr. Hw On Phone To Woolworths South Africa Service
I was called today on my cellphone by this number 0873100938 by a poor english speaking male person who wanted to me to open an account at Woolworth. Is this authentic and if so where did Woolworth obtained my name and cell-phone nr: never provided my details to Woolworth and there is no public cellphone directory. Is this a scam that uses Woolworth or harrassment by Woolworth?

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Customer care female
Ms. khumo CallsAug 28, 2013

Ms. khumo On Phone To Woolworths South Africa Service
not happy with woolworths as i always measure my bra size the this time i was told that they cant find the tape and the other lady found the tape, but culdnt measure me and i was told that i ca not fit the bra which i was shocked cos i do my bra fitting at woolworths and buy my lingrie there....veri sad this was just not the rite way to me feel like i do not kwn wat am doin

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Customer care female
Ms. sally CallsAug 27, 2013

Ms. sally On Phone To Woolworths South Africa Service
I am very unhappy customer.I bought a fruit salad last week and found a hair in it be4 I opened it.I did how ever call your customer care who gave me a
reference number I asured me it would be collected that afternoon or the next day. Its nw a week later and have not heard one word from woolworths. So were is customers service.

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Customer care female
Ms. cikizwa CallsAug 26, 2013

Ms. cikizwa On Phone To Woolworths South Africa Service
I bought boots on 13 August in Canal Walk, R450 they were on sale, when I fitted them @ home, they didn't fit, the zip do not zip through all the way to the top because my legs are bigger than these boots, , but when I return them today they do not want to take them because they say the boots have been worn, I never wore the boots and I am the only female in my house, I want a way forward as I do not want to pay for boots I can not wear, you can contact me on 0712936079 / cikizwap@vodamail.co.za

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Customer care female
Ms. Heather Venables CallsAug 23, 2013

Ms. Heather Venables On Phone To Woolworths South Africa Service
I have a ten year old son and for the past five years at least, i have struggled to buy him anything at all at Woolworths. All of your stores in Jo'burg have a huge number of girl's clothes and very few for boys. This is not consistent with the number of men's clothes you have, especially at Sandton, which would otherwise lead me to believe that you were focusing on the female market. When there have been literally one or two items, such as tracksuit pants for boys, they have been horrible shades of grey, brown and dark green, very unpleasant for kids.The other tracksuits, when available, have Spiderman , etc on them, which my son won't wear at his age. No plain long sleeved-shirts for him either which used to be available.A while ago i went to find him a jersey- not ONE in your stores-in the middle of winter! I also looked at your recent sale-only a few striped tops, but rows for girls. At Edgars i always struggle to decide what to buy and it is possible to get classic as well as fun lines

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Customer care user complaints