Department of Home Affairs Customer Service Phone Number

Phone Number of Department of Home Affairs is +27-(0)-12-406-2500, (0800)-601-190 .
The Department of Home Affairs is a public body owned by the Federal government of the United States. It provides a multitude of services to the African Citizens as well as foreigners who wish to visit, work or stay in the South Africa. The services of this department are divided into two distinct categories includes Civic Services and Immigration Services. It is custodian, protector and verifier of the Identity and status of African civilians and other residents of South Africa. In addition, it also controls, regulates and facilitates immigration and the movement of persons through ports of entry. This department is functional with a mission efficient determination and safeguarding of the identity and status of citizens and the regulation of migration to ensure security, promote development and fulfill our international obligation.

Connect To Department of Home Affairs Care Support


Department of Home Affairs is configuring an effortless path to make a direct contact with care representatives. The organization is making it easy to provide vital information regarding precise services and amenities of department. However, the customers can interact with care officials through the following mentioned numbers:
  • DHA Head Quarters
    Phone Number: 012 406 2500
  • Valuable Contact Number for Home Affairs Call Centre
    Phone Number: 0800 601 190
  • Valuable Contact Number for To Report Corruption
    Phone Number: 0800701701
  • Valuable Contact Number for International Users
    Phone Number: +27-(0)-12-406-2500
  • Email Address: Visit webmaster@dha.gov.za
  • To Hunt Nearest Branch Phone Numbers: Visit http://www.dha.gov.za/index.php/contact-us

Service Portfolio of Department of Home Affairs


Department of Home Affairs in South Africa is playing an exceptional role by providing visa to stay and work. Department of Home Affairs is commencing vital operations, recommending to register ever child's birth within the 30 days of period via: http://www.dha.gov.za/. With the slogan "We Care", the organization is enabling citizens to apply for visa, and civil services online via: http://www.dha.gov.za/index.php/immigration-services.

Career Window At Department of Home Affairs


Applicants are recommended to built string foundation of success throuh a vital career link: Via: http://www.dha.gov.za/index.php/careers/35-careers


Department of Home Affairs Address


The address of Department of Home Affairs is Pretoria, Gauteng, South Africa.

Department of Home Affairs Email Address


The email address of Department of Home Affairs is csc@dha.gov.za.

Department of Home Affairs Website


The Website of Department of Home Affairs is www.dha.gov.za.

Department of Home Affairs contact person


The contact person of Department of Home Affairs is Ronnie Mamoepa.

Department of Home Affairs Customer Support Service Phone Number


The customer support phone number of Department of Home Affairs is +27-(0)-12-406-2500, (0800)-601-190 (Click phone number to call).




The postal and official address, email address and phone number (helpline) of Department of Home Affairs Service Center and Department of Home Affairs customer service phone number is given below. The helpline of Department of Home Affairs customer service phone number may or may not be toll free.

Click Here To View Department of Home Affairs Customer Service Phone Numbers


Department of Home Affairs Phone Number Customer Service

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Department of Home Affairs Source of Knowledge


www.dha.gov.za/
www.dha.gov.za/index.php/about-us
www.dha.gov.za

Your Complaint, Suggestion, Complication, Review To Department of Home Affairs

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Department of Home Affairs Customer Service Number Delineated Here With Complaints and Reviews

Department of Home Affairs Customer Service Care Phone Number 358989
Ms. Palesa Tau CallsFeb 10, 2023

Ms. Palesa Tau On Phone To Department of Home Affairs Service
I have been waiting at Home affairs Bethlehem for more than three hours for collection of ID and Passport.

Department of Home Affairs Phone Number Customer Care Service
Reply
Customer care female
Ms. Githea Landsberg CallsJun 22, 2018

Ms. Githea Landsberg On Phone To Department of Home Affairs Service
Good Day,

I am so disappointed at the moment, we applied for my daughters unabridged certificate in Alberton on the 29th May 18, to find out a week later it was never processed on the system. So we went there again this morning and explained to them it is urgent she is flying with the school on the 04th July 18 to Tailand. She then loaded it on the system and told me to phone customer care to ask them to speed it up. So when I called them this lady did not process it for them to continue. I have been phoning there Manager Elias and the contact numbers since this morning and NO answer. I am so so upset.

Reply
Customer care female
Ms. Jane CallsFeb 26, 2018

Ms. Jane On Phone To Department of Home Affairs Service
I have called home affairs ikageng for more than ten times, asking the to courier my smart card ID since am no longer studying in Potchefstroom. Now am delaying my son to have certificate since you do not have ID, this is not fair at all since I told them I will pay fees, but they are refusing.

Reply
Customer care male
Mr. Siphamandla CallsSep 18, 2018

Mr. Siphamandla On Phone To Department of Home Affairs Service
My sister just got a job, but she is delayed because she shares an ID number with someone else.

Reply
Customer care female
Ms. Sonja Cross CallsJul 05, 2017

Ms. Sonja Cross On Phone To Department of Home Affairs Service
COMPLIMENT: FANTASTIC SERVICE FROM HOME AFFAIRS HOWICK KZN: I would like to give a huge thumbs up to Kariso Elephant and Bomginilosu Abel Xulu for the most excellent and competent service they provided to me and each person I witnessed them dealing with, at the Howick Home Affairs Office on Monday and Wednesday. For a tiny office which does not even have a computer, they are remarkably efficient, polite and speedy with their service. You need more employees like this to make South Africans feel like our government cares about it's people. Well done guys.

Reply
Customer care female
Ms. Nape Maria CallsJul 03, 2017

Ms. Nape Maria On Phone To Department of Home Affairs Service
I had a son with the man whom I never knew his family and he has never been there for my son he dumped us when he was only two years. I found another man who helped me to raise him and we got married in 2012 and we wanted to change him from my surname Ntuli to my marriage surname to Nape they told us to wait until he is 16 so he can choose, we waited until he reached 16 and go back to home affairs again. They told us to bring the affidavit from the police station to say why we want him to change the surname. Please help us he is going to need his ID next year.

Reply
Customer care male
Mr. Llewellyn Halvorsen CallsSep 17, 2018

Mr. Llewellyn Halvorsen On Phone To Department of Home Affairs Service
Good morning. I have been trying now for over 1hour to get hold a home affairs office in paarl cape town western cape. And no one answers the phones there. The customer care line number0800601190 doesnt work at all, keep telling me number doesnt exist. All i am trying to do is follow up on my paasport renewal and my unabridged marriage certificate, ans
d am having no success at all. Can some one from home affairs please contact me to help me with the issues as they are very urgent. Thanking you
Llewellyn Halvorsen i. D. No:6205015032088.

Reply
Customer care female
Ms. Ayesha CallsSep 16, 2016

Ms. Ayesha On Phone To Department of Home Affairs Service
Good day
I have applied for my forenames to be changed April 2016 as I am immigrating I was married muslim rights which is not a legal marriage I therefore asked my names to be changed back to my Christian names. This delay is causing problems as I still need to apply for a new passport my ID 5707170145085 contact number 0792690969.

Reply
Customer care male
Mr. Hilda Laubscher CallsSep 06, 2016

Mr. Hilda Laubscher On Phone To Department of Home Affairs Service
Good day

I have been trying to phone your Paarl branch, every day, every hour since Thursday the 1/09/2016. Not once did I get a reply. This is unacceptable. On the 15/02/2016 we visited the branch and completed the forms for the new birth cerificates on my two childrenm who has been adopted by my husband. 1st child: Tamryn Moreira
0004110056084
2nd child: Sharney Van Rooyen
0406190207083

0.

Reply
Customer care female
Ms. Ayanda Mndebele CallsAug 18, 2016

Ms. Ayanda Mndebele On Phone To Department of Home Affairs Service
Good day,

I applied for a surname amendment last year and after six months I returned to the home affairs, but there was still no result. I was informed to contact the call center. Today I contacted the contact center and was on a phone with Asindi Thavhiwa who took 30 minutes to just confirm if my son's surname was changed or not. I used someone's phone to call the place for 30 minutes just for a surname amendment confirmation. This is really disappointing Home Affairs. The service provided is totally unacceptable. The call was made from 10: 45 to 11:06 on the 18/08/2016. I still had more questions to ask the guy, but could not proceed because of the poor standard, service and lack of information experienced at that place. Regards.

Reply
Customer care female
Ms. Nonhlanhla Racheal Nene CallsAug 15, 2016

Ms. Nonhlanhla Racheal Nene On Phone To Department of Home Affairs Service
Please help my brother's child is seriously ill he want to add his child on medical aid, but the mother beny to give him childs birth certificate, she told him and myself that her sister took it for child support grant of which that sister of hers is not living with the child so please advice us becouse this child got symptoms of fits or let me say seizures please help us we need closure to this we worried about this sickness so we want to give a child proper attention as well as medication.

Reply
Customer care female
Ms. Samantha CallsAug 11, 2016

Ms. Samantha On Phone To Department of Home Affairs Service
PLEASE TELL THE STAFF WHO NOT TO LAUGH IN A PERSON EAR AND NIT ANSWERING THE PHONE IN A PROFESSIONAL MANNER IT IS VERY RUDE WHEN A PERSON WANTS TO DO A FOLLOW UP ON THE 012 406 2500 LINE.

Reply
Customer care female
Ms. Sandra Cinapen CallsJul 27, 2016

Ms. Sandra Cinapen On Phone To Department of Home Affairs Service
Hello my name is Sandra Cinapen my identity number is 7106020067086. I applied for my identity document on Friday the 22/07/2016. When I reached home I saw my application and my surname was spelt incorrectly. I have been trying from Monday to call the department on 0800601190 and cannot get through. Please could someone assist me.

Reply
Customer care male
Mr. Jaffar CallsJul 11, 2016

Mr. Jaffar On Phone To Department of Home Affairs Service
Dear day Sir /Madam

I have submitted my PR application Appeal in September First week 2015
And my application has not been Finalised Yet
Please kindly assist me

My VFS application Reference Number "PRA1546225"

Many thanks.

Reply
Customer care female
Ms. Sgovender CallsJun 29, 2016

I have tried for several days to get in contact on the four telephone numbers for the Department of Home Affairs in Tongaat, but it seems that nobody works there. Whether it is morning noon or afternoon the phones are never answered by anybody. I am simply fed up with the non service and lack of interest in the public queries.

Reply
Customer care female
Ms. Ayesha CallsJun 28, 2016

Ms. Ayesha On Phone To Department of Home Affairs Service
I applied for my BIRTH CERTIFICATE APRIL2016 ID 5707170145085 CHANGE OF NAMES. I MARRIED MUSLIM RIGHTS WHICH IS IS NOT REGONIZED. I NEED THIS AS I AM IMMIGRATING.

Reply
Customer care female
Ms. Zohra Ebrahim CallsJun 10, 2016

Ms. Zohra Ebrahim On Phone To Department of Home Affairs Service
I dialed your 012 4052600 and hung on for over 5min before I was cut off without notice. I dialed from a Telkom line. I have avalid passport, and can see the passport number clearly, However, I am filling in a D160 USA form and they ask for a passport sequence number as well. I have no idea what that is and they say we need to find out from Home Affairs. They say that some countries have them and some do not, but the applicant has to check with their passport issuing authority

Can someone please assist urgently.

Reply
Customer care male
Mr. Adrian Morison CallsJun 07, 2016

Mr. Adrian Morison On Phone To Department of Home Affairs Service
On June 15 2015 we applied for my son's unabridged birth certificate as well as a vault copy. After six months I phoned and was given two case numbers as follows Unadridged 1508042622 and for the Vault copy 1508042589 About two months later a phoned again and was told I had to fill in two forms a DHA 24 and a DHA 288. Back to Plettenberg Bay we went (We live in Knysna) and duly filled in the forms and was told it would take six weeks. I phoned Pretoria two months later and spoke to Sebanzile who promised to phone back. After no call for two weeks I phoned and Puti? Said she would phone me back. That was four weeks ago. Tried to phone again today, but the toll free number is always congested. Please help. If you need my son' ID No. Please contact me at 0733151138 or 044 3842555. Thank you,
Dr. Adrian Morison .

Reply
Customer care female
Ms. Tracy Shmulevitz CallsMay 20, 2016

Ms. Tracy Shmulevitz On Phone To Department of Home Affairs Service
I applied for my children's unabridged birth certificates at the beginning of May last year. My son received his after about two months, but my daughter has still not received hers. I have misplaced my case number, but would appreciate it if someone would call me to get our ID numbers and tell me when I can expect the unabridged birth certificate. Please contact me on 083 6514989 or email me.

Reply
Customer care female
Ms. Yvonne De Souza CallsMay 12, 2016

Ms. Yvonne De Souza On Phone To Department of Home Affairs Service
Why is there no answer on the helpline?
Please I am battling to receive a vault copy of my son's birth certificates: case numbers 1511026249 and
1601046577 adrian de souza.

Reply
Customer care female
Ms. Rofhiwa CallsMay 11, 2016

Ms. Rofhiwa On Phone To Department of Home Affairs Service
Good afternoon, i try to call, but no one answer the call. I have applied my passport on February this year in centurion, but since then my passport is not yet back i do not know what the problem because my friend applied on end March, but on April he got a message that the passport is back he now have it, and please i really want to use this passport. My ID is 8902191076081 my email Rofhiwa . Raedani@gmail.com.

Reply
Customer care male
Mr. Carel CallsMay 06, 2016

Mr. Carel On Phone To Department of Home Affairs Service
We got married in Zanzibar last year. Everything has been registered and I was told I can print my certificate anywhere. I went to home affairs in Ermelo MP only to hear that I have to drive all the way to head office as they can not assist me to print it. How is this possible. I need this to be sorted now. Also we have phoned every single home affairs head office and no one even answers. How is that possible? 082 305 5108.

Reply
Customer care female
Ms. Tertia Butler CallsApr 19, 2016

Ms. Tertia Butler On Phone To Department of Home Affairs Service
I applied in 2013, February for my un abridge marriage certificate. I forgot to follow up until today, 19 April 2016. It has been three years since I first applied. I went to Krugerdorp Home Affairs and they looked on their computer. They tell me it hasn't been processed yet?How can this be it has been three years?Please can someone tell me when I will get it?I have been calling the Customer service number since 9:30AM, but all I get is a recording saying the network is congested and then it hangs up. I hope someone will contact me. RegardsTertia Butler 082-955-1416.

Reply
Customer care female
Ms. Lorren CallsApr 06, 2016

Ms. Lorren On Phone To Department of Home Affairs Service
Good AFternoon, In September 2015 my dad applied for a new ID book and I applied for my daughter's unabrdiged certificate. I still have neither of these documents. I have phoned the call centre every week since November and keep getting told that they aren't ready. This is now becoming ridiculous. I have asked what the hold up is, but no one can answer me on that either. I have case numbers for these problems. The case number for my dad's ID book is 1512017704. His ID number is 461120 5237 084 and his name is John Harry Matthew. My daughter's case number is 1511051239. Her ID number is 120503 0592 087 and her name is Caitlin Storm Andrews. Please please please can someone assist me to get this sorted. My dad needs to apply for his drivers and pension and he cannot do any of this without his ID book. Please help my name is Lorren Andrews and my ID number is 840313 0081 084.

Reply
Customer care female
Ms. Helen Rudman CallsMar 31, 2016

Ms. Helen Rudman On Phone To Department of Home Affairs Service
I am doubting that anyone even works in the call center or in the office of the other number provided. I have spent four hours on hold at the call center to find out about which bank branches will support the roll out of the new ID and to find out the process of getting my father's death certificate (he died 17 years ago). What is the point of a call center when no one answers the phone? Waste of time.

Reply
Department of Home Affairs Customer Service Care Phone Number 255843
Ms. Nelisiwe CallsFeb 26, 2016

Ms. Nelisiwe On Phone To Department of Home Affairs Service
I applied for my child Unabridged BirtH Certificate in Sept 2015. Up to today nothing, I have called Home Affairs Office, Customer Service a million times. I am even doubting whether this message will be read. So I am taking a chance. What is going on on this Department again. The Minister go all the way preaching better service and, but we see no change? ID No: 0101235229081 - Sipho Ike Nwahunanya is my biological son. My ID 6301180720084 - NH SHABALALA.

Reply
Department of Home Affairs Customer Service Care Phone Number 251703
Mr. Amos Phoku CallsJan 19, 2016

Mr. Amos Phoku On Phone To Department of Home Affairs Service
Good afternoon sir/Madam, I would like to raise a concern for my mother about her ID which she has made amendment on, in January 2015 at Groblersdal office. She applied for amendment on the birthdate that was incorrect, and received a new birth certificate in August 2015, and immediately applied for a smart ID which till to date she hasn't received. The old ID number Is 5803050925082, and the new ID number Is 5503260295082. I would appreciate a respond from you. Thank you.

Reply
Department of Home Affairs Customer Service Care Phone Number 248704
Mr. Christian Stefan Safar CallsDec 21, 2015

Mr. Christian Stefan Safar On Phone To Department of Home Affairs Service
21st November 2015Good Day, My case number is 1511057076. I have requested an unabridged Marriage Certificate on the 14th of September 2015 and four months later I still have not received the document. I have since called the customer care centre at the end of November until now to acquire the unabridged Marriage Certificate and yet no response. They keep on telling me they have sent in a request. I need the Unabridged Certificate to apply for my passport. Which I need for work purposes. I work abroad and I go back in January 2016. Your urgent response will be greatly appreciated. Chris Safar.

Reply
Department of Home Affairs Customer Service Care Phone Number 243791
Ms. Penny Reimer CallsNov 03, 2015

Ms. Penny Reimer On Phone To Department of Home Affairs Service
Good day. I requested copies of my two marriage certificates in June. I have now called to find out what is happening. I was told that I require the exact date of my second marriage. I was married for only three months and I have no idea in the world where to get hold of my ex husband, I have not heard of, or seen him since we parted in 1998I was also told that I need to have my first husbands ID number to follow up on that certificate? I never needed his ID when applying for the certificates? How should I get that now? Nobody has come back to me during all this time to say they require further information. Do you have any suggestions where I can go in order to get an exact date of marriage? I need the marriage certificate to see this?.

Reply
Department of Home Affairs Customer Service Care Phone Number 229478
Mr. Clemence Dendere CallsJun 02, 2015

Mr. Clemence Dendere On Phone To Department of Home Affairs Service
Dear Sir/MadamGood day, I hope I find you well. My name is Clemence Dendere , Passport number BN130923. I applied for my Special Skills on 11/12/2014 at VFS Rustenburg with the above mentioned TRA number, but until now I he vent received any feedback neither from DHA or VFS. Now my Bank Account is suspended (FNB Account) Sir/Madam, I need to pay Rent, Accounts as well as food. The bank requested a letter from home affairs showing that am awaiting for my permit for them to help me, now am from VFS, they can not help me so they directed me to you with high hopes that you will positively interfere on my case. Please Madam/Sir find in your heart to helping me, let me take this opportunity to thank you and your team for your positive help and responseRegardsClemence Dendere ( 27 83 368 5095).

Reply
Customer care male
Mr. Samuel Mhlanga CallsApr 10, 2015

Mr. Samuel Mhlanga On Phone To Department of Home Affairs Service
I applied for my son and wife permits in August 2013 and only for my wife was released this year and for my son is still outstanding so i would like to know what is happening passport no BN778165. PLEASE REPLY ME.

Reply
Customer care male
Mr. James Abayomi Orofin CallsApr 10, 2015

Mr. James Abayomi Orofin On Phone To Department of Home Affairs Service
I am writing to bring to your notice the delay in my appeal of 15th January, 2015 for critical skill permit. I am a professional member of South African board for people practice in the Category of Learning and Development. I am also doing a community support for Gauteng department of Education in partnership with PFP. I have not been able to go free because of my permit. Please kindly do something to assist me with the appeal. Appeal reference TRA1275952 JAMES ABAYOMI OROFIN. Thanking you in advance on the above Assistance.

Reply
Customer care male
Mr. Paul Morapela CallsApr 09, 2015

Mr. Paul Morapela On Phone To Department of Home Affairs Service
My name is Paul Lesupi ref. 000054719924. Case No 1410066255. Regional offices Bloemfontein.

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Customer care female
Ms. Lizette Immelman CallsApr 08, 2015

Ms. Lizette Immelman On Phone To Department of Home Affairs Service
Unabridged certificate 0309085032089 i have requested this on seven January 2015 up until today and after phone calls and emails to staff of your department the certificate is still not finalized i need this urgent as we are going to travel and already paid all accommodation please can someone assist urgently.

Reply
Customer care female
Ms. Maria CallsMar 25, 2015

Ms. Maria On Phone To Department of Home Affairs Service
Go to home affairs i can not believe that they could no help me. All i need is a letter saying the ID last three numbers have changed in the last 20 years.

Reply
Customer care male
Mr. Themba Mthimunye CallsMar 16, 2015

Mr. Themba Mthimunye On Phone To Department of Home Affairs Service
I have applied for an ID in November 2014 its now March 2015 and i still do not have an ID. I submitted photos three weeks ago as was requested, number is giving me answers people have the inability to talk right now. It is frustrating to receive such sloppy services from a government department. May someone out there who has a job description please help.

Reply
Customer care male
Mr. Arthur Mapanga CallsMar 16, 2015

Mr. Arthur Mapanga On Phone To Department of Home Affairs Service
I wanted to ask about where I can send confirmation employment. I am holding a critical skills visa and i am now employed by the North West University. I have gone to regional office in Marketing and I have not been able to get the help. When I called the customer service there has been no response.

Reply
Customer care female
Ms. michelle.shaik CallsMar 07, 2015

Ms. michelle.shaik On Phone To Department of Home Affairs Service
Hi Mr Seipati much appreciated for the assistance my mothers name is Selvagonam, her maiden name is Selvagonam Chittera her I. D number is 5509120086082 and after she married my dad her surname changed to Selvagonam Veloo. My dads name is Govindasami surname is Veloo I. D number is 5007265141085. Thank you so much for assisting us because my mum has a stroke and is in great need to get the correct I. D to apply for the grant as my dad is a pensioner as well. May God bless you for assisting us. Michelle.

Reply
Customer care male
Mr. N Says Mar 29, 2016

Do you have Manny contact number ?.

Reply
Customer care female
Ms. Keke CallsMar 07, 2015

Ms. Keke On Phone To Department of Home Affairs Service
They ended up not rendering any service to us. We had to return back home. That is the kind of service we got from the Polokwane Library Centre Offices.

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Customer care female
Ms. Keke CallsMar 07, 2015

I would like to lodge a complaint regarding the service I received from the Department of Home Affairs at the Polokwane Library Centre Offices on the 7th of March 2015. I came to the offices for collection of my passport at9:13 am. It was a number of us, about 15 people and the rude security officer at the door informed us that they had reached their target for the day. We therefore demanded to see the officer in charge. He was also rude to us and even did not want to listen to the customers. He left us at the door and went back to his office. We as a collective had to fight into the build and told the security officer that we are going to lodge a complaint with the ministry and also opened up your page from the internet to show them your working hours on Saturdays. My question is, is the service given to the citizens in line with what the Batho Principles is saying. We humbly request your intervention regarding the service rendered to the Polokwane people.

Reply
Customer care male
Mr. Samuel Mhlanga CallsFeb 21, 2015

Mr. Samuel Mhlanga On Phone To Department of Home Affairs Service
I applied for my son and wife accompanying permits in 2013 August until now i have not received permits for my son only for the wife was released in February. So whats happening with this permit. I am concerned.

Reply
Customer care female
Mr. Ms Thang CallsFeb 17, 2015

Mr. Ms Thang On Phone To Department of Home Affairs Service
My fiancé has a problem with his ID it says he is female and this happened when he went to get a new ID now they told him to go to any hospital to get checked of his gender and get a certificate he did so, but now they are telling him to go where he was born and get a certificate of his gender from there. Can you please assist and can home affairs please sing the same son because the call center says any hospital can give him the certificate.

Reply
Customer care female
Ms. Boitumelo Manong CallsFeb 16, 2015

Ms. Boitumelo Manong On Phone To Department of Home Affairs Service
I am from Mafikeng North West. I have been to our local home affairs offices several times whereby I needed to change my son s surname. I was married and my husband died. I since remarried and whenever I go to offices I am told to bring someone from my late husband s family. His mother and father have also passed away and I do not have contact with anyone from that family since we departed on a sour note. I want my son to resume my Maiden surname as stipulated in the website, but when I go to offices its a different story please help.

Reply
Customer care female
Ms. Pat CallsJan 23, 2015

Ms. Pat On Phone To Department of Home Affairs Service
I applied for a smart card ID on Saturday the 28th of December 2014. I was my sister, she has since received hers. Everybody that applied after has received theirs I still have not received mine. What is the problem? These are my details NP NDIMA ID number is 5512160336086.

Reply
Customer care female
Ms. Sindi Jiyane CallsJan 18, 2015

Ms. Sindi Jiyane On Phone To Department of Home Affairs Service
I hope this email find you well, Can you please advised me i am a South African i've married for 8years my husband is an Ethopian then 2013 we apply for PR its been two years now we keep contacting Home Affairs, but do not respond back and we submitted all the requirements to them, how long does it take to get result for PR.

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Customer care female
Ms. Irene Langa CallsJan 16, 2015

Ms. Irene Langa On Phone To Department of Home Affairs Service
Delayed passport. I applied for a passport on the 04th of December 2014 at mokopane. I have been waiting forever and i will be traveling to Mozambique next weekend. If i dnt get the passport i will be forfeiting the money i paid for the holiday. I have been calling the home affairs call centre. My reference number is 1001501234. I do not know who to call cause the agent always say i must phone after some days.

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Customer care male
Mr. Siboniso Mkhwanazi CallsJan 15, 2015

Mr. Siboniso Mkhwanazi On Phone To Department of Home Affairs Service
I applied to change my surname in 2005 and it took me more than four years to get my ID document back. When i go to the banks etc. They wanted a conformation letter that my surname is changed, so i went back to the home affairs in durban in 2012. But still i have not received my conformation letter from you guys. I would like to know when the letter is going to be ready or how much time should i wait for this letter? I'm stuck now i can not carry on with my life, i want to get married, but i can not. So i wonder now what to do in this situation because I am tired of going to the home affairs and come back home with nothing. Please find time to help me please. Thank YouRegards.

Reply
Customer care female
Ms. Nomlindelo Bolo CallsJan 13, 2015

Ms. Nomlindelo Bolo On Phone To Department of Home Affairs Service
I applied for my daughters unabridged certificate in April 2014 as per school requirement, in December 2014 I was asked to refill the forms which were submitted to head office on the 5th, I still haven't received the certificate, schools will be opened on the 21st January 201d, and the response I get is, the certificate hasn't been made yet. Thanks.

Reply
Customer care female
Ms. Tsholofelo Sannah Mdhluli CallsNov 27, 2014

Ms. Tsholofelo Sannah Mdhluli On Phone To Department of Home Affairs Service
I applied for an identity document three years ago an I've been calling the customer service since then, but they keep telling me it's not ready yet.

Reply
Customer care user complaints