Europcar Italy Customer Service Number Delineated Here With Complaints and Reviews
I have seen a Transaction on my credit Card from Europcar Italy, Roma, on Sept. 22nd, that I cannot trace. I have no bill for that neiter other indication. I will ask for refund on November 1st, if I cannot get any elucidation. The related Transaction number is 05431517268092506526495
My phone number is: +49-151-53871636
Please urgent clarification.
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Mr. Timothy Davis On Phone To Europcar Italy Service
Hello my name is Timothy Davis we had rented a car from Venice Italy on April 19 and returned on April 26 in Rome we had rented the navigation System for the car for $85 for the week and It did not work I would like to have a refund on my credit card my invoice number is 5024692609. /. 1051398513 my cell phone number is 1-401-641-1676
My email is tdavis1967@hotmail.com
I had told the customer service rep in Rome about our navigation system they had told me to send an email to europcar customer service and tell them about our complete please let me know what I need to do next about getten a refund.
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Mr. Michel Baladon On Phone To Europcar Italy Service
Dear Sir
I made the reservation : 1074241225 at MXP T2 for a car from 02/7th to 9th, but it was a no show. I did not take the car. My bank account was debited of 169, 43 euros in one shot that is to say 78, 52 for Easyjet, the difference due to Europcar cost (90, 91 Euros) should be justified by an invoice or an Europcar document. Could you please send me an Europcar document (invoice or whatever)that testifies of this levy
Regards. Michel Baladon .
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Mr. Karim Mahmud On Phone To Europcar Italy Service
Very bad service from Europecar Italy and will be the last time to use your service. Had to call three times to get complete answer. Employee did not know why is it that returning the car earlier is without any refund. Finally another employee at the office in Rome have replied that returning the car four days before the expiry of the contract will not result in any refund )i. E. No money back)otherwise maybe if you send email to europe car you get another answer. A wrong email address was given to me and on top of that i receive email from europecar asking me to return the car earlier given that my contract expired on Sept 5th.
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Mr. Carlo Inglese On Phone To Europcar Italy Service
We weretold to supply our credit card for guarantee of payment. We said at the time we did not want this card to be used for payment and were reassured our card would not be charged and that when we brought the car back we could pay with our travel card. Imagine our surprise when our credit card has been charged. Our credit card is in Australian dollars and we have to pay a conversion fee. We would like the credit card reversed and the conversion fee refunded. The card has been charge $1827. 65 Aust dollars plus a $54. 83 Aust dollars conversion fee which we did not have to pay. Please DO NOT charge our credit card again as we wish to pay by travel card in Euros. Our car registration number is FF840SH Rented on 12/07/2017 Prenotaz/Res. No 1062823645.
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Mr. Arben Asllani On Phone To Europcar Italy Service
To europcar malpensa Milan. I hired a car from airport about four months ago and I got charged accordingly however four months later and I've been charged 108. 20 £ for something and I'm not sure why I have paid this money. Can someone please investigate and get back to me with an answer as to why I have paid this money. Thanks Arben Asllani. Phone number. 00447735243515.
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Mr. Kres Pribanic On Phone To Europcar Italy Service
We have received five letters from Europcar with the following reference numbers: 5024671435 stating that there are driving offences against the car we rented. Please note that these do not belong to us. We were not in Italy on those dates. We did receive a parking ticket issued in Italy at the end of May 2017 which we promptly paid at the local post office. Please ensure that these offences are cleared from our record. They do not belong to us.
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I have been charged twice for Europcar Italy for 22 January, 2017and 22 January 55. 67. I would like to know why? I rented a car last October for one day and I paid in full. I am disputing these charges I have authorized no charges to my account.
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Ms. Sonia Pasin On Phone To Europcar Italy Service
Hello
I need your e-mail address to send a reimbursement claim, which I was approved by Europcar. For a flat tire we lost two days, we were like hostage, now I am trying to send the claim, but the e-mail address is not valid.
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Ms. Christina Eleftheriou On Phone To Europcar Italy Service
HELLO. We are about to rent on line a car at Malpensa Airport in Milan as we are arriving on Wednesday. I am traveling with my husband who will be the driver. I am going to prepay the car with my credit card and at the arrival at your office at Malpensa we can show either my card either my husbands card or both cards if you want, just to hold (as we told) an amount as a deposit. Please confirm if you agree with the settlement so i can rent the car on time. Thanks in advance.
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Mr. Nicolino Sala On Phone To Europcar Italy Service
Re: invoice 100909406555, dear sirs, la vehicle lo tenuta soltanto due giorni, perche mi avete fatto pagare per tre giorni, io avvisai a Tony a termoli tre settimane prima che mi portava la vehicle e ci dissi che mi serviva soltanto due giorni, aspetto la vostra risposta, grazie.
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Mr. Darlene Maclean And Robert Hancock On Phone To Europcar Italy Service
Re: From your letter " with reference to the rental you made from the 02/12/2015 to the 02/12/2015, and to the vehicle with licence plate number EX396SD (RA 5023265079), we would like to inform you that on the 18/01/2016 the police Authorities (Comune di Roma)have notified our Company of a traffic violation ((13152233024)) occurred on the 04/12/2015 while the vehiclewas in your possession"May we at least know what the violation was? in your letter you suggested a fee of 45 euros would be charged. when it came through on our visa card it was 92 euros and we still have not been told what the violation was.
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Europcar Italy: In reference to the following charge to my credit car:Rif. N. 15IT030743 Gentile Cliente, con riferimento al Contratto di Noleggio N. 5023008965 del veicolo targato EX470SD da Lei effettuato dal 06/09/2015 al 17/09/2015 I am deeply disappointed from your service for and dispute your charge for three reasons:The failure of the clutch can not be attributed to my bad driving, it comes from the wear and tear of many other renters before. It is unfortunately you try to charge to the last one that suffered the problem. I would expect some excuses for the unpleasant moment that our family experienced with a broken car in the middle of the highway, because of a bad condition of the carI received an unacceptable anonymous email with the charges without any indication of where to to place my complaint Therefore I strongly request that you reverse the charge of Euros 792, 29 and expect a reply Ivan Violic e-mail: ivcx64@gmail.com.
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Mr. Chen Ron On Phone To Europcar Italy Service
Dear sirI returned car numberfa127cr in verona airport 23rd September 2015. I forgot in the càr optical sunglassees in hard case. If it has been found I will of course will pay the çost of posting it to me or if it is possible to give it to any Israeli who takes a car in verona airport with my details:Chen Ron tel 972-544-4955169 mail ronchen54@gmail.com78 hanesher street, raanana 4372325IsraelMany thanks.
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Mr. Steven Harrington On Phone To Europcar Italy Service
Just got my visa bill and was charge for a car rental in Rome, the problem is we departed Rome four months ago. We have contacted our credit card company and they are looking into it. I would like you to credit my Visa card for these charges on September eight, 2015. Thank you for helping me with this matter.
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Ref. 5022440545Dear Sirs, I received six letters from Europcar Italy for traffic violations during the rental period: one letter on the 04/06/15 and five letters on 02/07/15. I was informed by the Police Authorities of Bologna of one traffic violation only. My account was already charged six times )six x €45, 00)You sent me four letters for violations on the 28/03/15 : 1 time at 09h401 time at 20h351 time at 22h47 1 time at 23h15This cannot be charged four times separately You sent me two other letters for violations on the 27/03/15 at 20h18 and the 29/03/15 at 12h37. I was not in Bologna on these dates, so there must be a mistake for these dates. I agree for one traffic violation on 28/03/15 only. So I kindly ask you to credit my card for five x €45, 00Regards, Johan Deswaef .
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Mr. Fernando Rossi On Phone To Europcar Italy Service
Dear Sir or Madam:
I did not receive a copy of my bill via-e-mail, as told to me by your representative when I turned the vehicle in; Roma airport. My Name is Fernando Rossi , The vehicle I turned in license plate number was (EY027JH) this was the second vehicle I had I do not know the plate number to the first vehicle. The contracted amount was ($457. 12) euro, but you took ($1021. 99)Dollars. I need a copy of the bill e-mailed to me by Monday 7/27/2015 or I will have my bank reverse the charges for FRAUD. Fernandorossi922@yahoo.com/610-428-2060.
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Mr. Klaus Wagenblast On Phone To Europcar Italy Service
Dear Sirs, I have rent a car at Europcar Cefalù station on 25, May 2015. Unfortunately, during our holidays in Sicilia at Catania the car was opened by unknown people and stolen our suitcase out of the luggage space of the locked car. Now we are in contact with the insurance company to get refund. They want us to present the contract signed up at your Cefalù plant. Unfortunately, this document was within the stolen suitcase. At the Trapani station where we gave back the car I received a copy, but this is nearly illegible. The contract number shuld be 5022615640 / Prenotation No. 1007898292. Target of the car was EZ 248 EZ. I beg you to send me copy of the contract to my email adress. Thank you for your kind cooperation.
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Ms. Anna Maria Carboncini On Phone To Europcar Italy Service
Ho affittato, e pagato via credit card, una macchina categoria Panda per Martedi 24/3 a Milano Linate, ora 9, 00Il vostro site non sembra prevedere una vostra conferma e non sono riuscita ad avere qualsasi conferma vostra. Siccome ho pochissimo tempo peche debbo andare a un funerale subito dopo, vi prego vivamente di confermare la prenotazione. Grazie.
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Mr. Jorge Wolfzun On Phone To Europcar Italy Service
Dear Sirs:I would like to know if the Milano Central Office located in Via Luigi Galvani 12 will be opened on June two and because it is a non workable day (dia de la Republic). I was planning to rent a car and I need to know that info before filling the forms. Thanks for your reply.
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Mr. Toni Karuza On Phone To Europcar Italy Service
Agreement No. 5022382435I have paid in CASH 45EUR. Invoice received via email indicates wrongly 35EUR in cash and 10EUR via credit card which is incorrect and I am charged therefore 10EUR more. Kindly ask your prompt assistance in blocking payment from credit card of 10EUR or putting of credit of 10EUR, plus reissue of new correct invoice. Advanced thanks, Toni Karuza.
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Mr. Patrick Waid On Phone To Europcar Italy Service
I received two letters from you on 22/01/2015 (Reference number 5022040487) informing me of traffic violations that apparently occurred while I rented one of your cars (license plate EW243AF). You claim that the police authorities notified you of traffic violation 1311741/T/2014 on 30/09/2014 and violation 1311802/T/2014 on 01/10/2014. You indicate that you charged me a penalty of Euro 45, 00 per incident. It is unethical and unacceptable that Europcar would charge me for an alleged incident before I receive notification from the authorities and until the allegations are proven. After picking up the vehicle from your Venice office on 30/09/2014, I drove to Florence and parked at Hotel Santa Maria Novella until my departure on 02/10/2014. I did not drive the vehicle on 01/10/2014, so I could not have committed a traffic violation. I would appreciate if you would credit the recent charges and refrain from charging my credit card for any alleged infractions until such infractions are proven.
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Mr. Fred Beauchamp On Phone To Europcar Italy Service
Reference number 5021972266i have received this letter saying that on the 15/09/2014 i had a traffic violation (545596201094) while in Italy and you have taken 40 Euros from my bank account i would like to know what it is that i have done i have tried email the reservation company, but have not received any replay could you please look it to this and email me back as soon as possible. As far as we can remember we did not travel in the car that day.
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Mr. Ludo Karel Maria Leroy On Phone To Europcar Italy Service
In September 2014 I rented a car in your company. I fetched at the airport Fiumicino and delivered it back in good order after a week. On the 10th of December I noticed that your office in Roma had taken 45 Euro from my bank account without any comment. I contacted your office by phone, and the lady said that it was because of a traffic penalty. (??) She could not tell me what it was, only where, and proposed to send me a mail. I never got it. I want you to send me some clear documentation about this case, otherwise I have to consider this transaction as illegal and criminal. Kind regards. Ludo Leroy.
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I recently received correspondence from Europcar Italy (sent 2/12/14 from Rome) advising you have debited my credit card Euro 45. 00 for a traffic offence I supposedly committed on the two of September while in Italy. No evidence has been provided to verify that an offence has been committed and I have not received any correspondence from the Italian Authorities. Please provide details of the offense I am accused of committing, including the location, time and date of the offence plus evidence to substantiate this claim. Until the details of this offense are conveyed to me by the Italian Police with the appropriate evidence, I request you credit the Euro 45. 00 back to my account or further action will be taken. Regards SeanHazelden.
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Ms. Liao Hui Ping On Phone To Europcar Italy Service
Reference number is 5021726426.I received two letters from you and one from the police of Florence about traffic violations. I do not know how to pay for these fines, but you may deduct them from my credit card if you still have the details with you. Besides I have not been reimbursed for the taxi fare for taking a taxi to a station to get a substitute car after our rented car had a tire blowout. Please let me know the outcomes after you settle the above matters.
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Mr. Luis On Phone To Europcar Italy Service
I rent a car in Fiumicino last summer from 23th to 30h of July 2014. Now I' am receiving new fees in my credit Card,but nobody told me why. It's 80€ more
I'm getting angry about that. My name is Luis González. My rent reference I think is 4989244473500. My Dni is 48643847P. My phone Numbers is 0034 658205969
lgonzal1@xtec. Cat (email)
C Bassa nine, Bx 2a
Cerdanyola 08290
Spagna.
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Mr. Nir Dror On Phone To Europcar Italy Service
Thank you for booking your car hire with bookingcar.Eu. You can find a summary of your reservation details below. Reservation number IT462892970.
Driver Nir Dror
Pick-up 07th of October 2014 at 17:00.
Rome - Airport Fiumicino
Return 21st of October 2014 at 06:00.
Rome - Airport Fiumicino
Car Type - Opel Corsa
Please remember that you have only paid a deposit of EUR 25. 09 so far. The remaining balance of EUR 262. 68 is due to be paid five days before your pick-up date. We will then automatically charge the credit or debit card you provided during the booking process and send you an email with your car hire voucher including all rental details. For some reason, i got additional debit of EUR 329. 17 from FIUMICINO EUROPCAR dated 21/10/2014. Please Explain.
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Mr. Leo den Hartog On Phone To Europcar Italy Service
I am working for an international feed company. I travel a lot and Always rent a car by Europcar. That is why I also rented a car by you last week for my holidays. I left the car and checked it myself at damage at the Palermo airport. There was no one available at the desk at 8.00 h in the morning. I have to pay now 73.20 Euro because of a broken lamp. To my opinion was everything ok when I returned the car. It is also ridiculous to ask 73.20 euro administration cost for a broken lamp. I kindly aks you ( as person who use Always Europcar)to withdraw the claim and return the 73.20 euro to me. The reservation number is: 975933615. I rented the car a Fiat Panda at 26 ot until two November at Palermo airport.
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Mr. Darie Andron On Phone To Europcar Italy Service
Hello,
I was overcharged with one extra day just because I pick up the car with 20 minutes earlier than the booking.
Booking number 974544211 - estimation for two days = 64 EUR.
I have specifically asked at the desk if this is ok and would be charged normally for two days just because I pick-up the car at 7.50 instead of 8.15, also the estimation on the document was for two days = 64 EUR.
So please correct the invoice for two days according to booking and estimation, and return the overcharged amount of 30 EUR to my card.
Thank you for understanding
Best regards,
Darie Andron
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Mr. Burak On Phone To Europcar Italy Service
dear sir / madam;
114 euro has been charged from my credit card on 11th October 2013.
I rented a car from europcar between 27.06.2013- 04.07.2013 in Italy via
autoeurpe.com Voucher number is US 3937706
What is the reason of this charge? I do not have any traffic ticket or
accident?
I object to this charge.
Please return my money
Best regards
Burak Erkayman
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Mr. Rotenberg bernat On Phone To Europcar Italy Service
we were in verona avd rented a car from your company.now we received from the bank that we have to pay 41.75 eoro and i want to know why.in addittion the last day when we filled the tank it was aproblem with the indicator of the gas:we filled and the indicator shows that need more and we spend money more, but the gas go outside because was full;it was problem with the indicator and we payd un vain.please give me answer as soon as possible/thank you
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Ms. Snyders On Phone To Europcar Italy Service
Re: 215528383 Snyders
My husband (F Snyders) and I visited Italy in October 2012. We rented a car through rentalcars.com and picked up a Fiat Panda from Europcar in downtown Siena on 15 October 2012 and returned it to Europcar in Verona on 25 October 2012.
On five August 2013 we received a traffic fine from Comune di Vinci. The date and time of the offence is three May 2013 at 16:46. We were not in Vinci or Europe at the time, having flown home to South Africa on the 26th of October 2012.
On six August 2013 R612.53 was deducted from our credit card, with "Europcar Italia Spa Roma" written next to the amount on the statement.
I sent all the details to rentalcars customer service, but they said I should deal with Europcar in Italy directly. I can send copies of the fine as well.
Could you please look into this matter and organise a refund.
Kind regards
Ilze Snyders
South Africa
27 83 346 1106 M
27 21 785 2557 H
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Mr. Michael Dean On Phone To Europcar Italy Service
This is not a complaint! My daughter left her iPhone in the car we returned to Pisa airport this morning ( Saturday 10th August). The registration number is ES537LL. Can you please let me know that has been found, thank you. My number is 07785 577425. My email is Michael.dean@mms.co.uk.
Grazie Mille.
Michael Dean
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Ms. Nhung On Phone To Europcar Italy Service
Hello.
Reservation number is IT265171620
Confirmation number is 967071339
We have by a mistake booked in Civitanova Marche instead of Cagliari in Sardinia. We are in Cagliari now. Wonder if possible cancel the booking and maybe pay only part of it.
Hoping to hear from you soon.
timha15511@gmail.com
0047 90913432
Nhung
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Ms. Tan Lay Pheng On Phone To Europcar Italy Service
My camera was in the car that we have involved in an accident in Marseilles. The car was sent to workshop in Marseilles and the customer officer told us to contact the workshop to arrange for the retrievable of the camera. As we can not speak French and has already left Marseilles and was in Italy when she informed us about this. We couldn't talk to the workshop. As we will be leaving Rome and returning home on 16 July 2013. Can I seek your company could help to arrange the camera to send to Rome airport by 15 July 2013 on urgent basis. Thank you.
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Mr. Robert Boffa On Phone To Europcar Italy Service
EuropCar Customer Service,
re:Europcar Italia Sparomiata,
Transactions de Robert Boffa number 7007 and
Transactions de Danielle Marie StArnaud, no 5737
Capitol One Mastercard
07 June/11 June
We received an additional un-itemized bill for
$313.90 (Canadian) from Europcar Italia Sparomiata after returning our car which was rented with a zero deductible and paid for in advance.
I would like to have an itemized bill for the charges on my credit card. Please send to my email address below.
mr.bobby@sympatico.ca
Thank you,
Robert Boffa
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