FNB Customer Service Phone Number

Phone Number of FNB is 1-800-555-5455, +27 11 369 1088, 087 575 9408, 087 575 9404 .
First National Bank (FNB) is a financial institution of South Africa. It is a wholly owned subsidiary of First Rand Limited, located at Johannesburg, South Africa. The bank came into existence in year 1838. It offers a wide range of banking and financial services such as private banking, corporate banking, international banking, business loans and credit cards etc.

Official Contact Number for General
Phone Number: 087 575 9404

Official Contact Number for Phone Banking
Phone Number: 087 575 9405

Official Contact Number for Credit Card
Phone Number: 087 575 1111

Official Contact Number for Premier Banking
Phone Number: 087 730 6000 / 011 245 5080

Official Contact Number for Business Banker
Phone Number : 087 575 9479

First National Bank was renamed to National Bank of South Africa Limited in year 1902. As per history point of view it is one of the oldest banks in the country. FNB bank has more than 7.2 million active customers. The list of customers is increasing day by day and new customers have certainly shown their positive response towards all its services. The bank enables the customers to 24X7 accounts access, transfer funds, pay bill online, book ticket online and others. The Rand Group was formed in South Africa when country's best financial institutions joined hands with each other. These are First National Bank, Rand Merchant Bank and also Momentum Insurance & Asset Management. The group is then later listed in Stock Exchange of South Africa and trades share under the name FirstRand Bank Limited. The customer care centers of FNB bank in South Africa provide responsive and up to date information on its all services to customers.

Customer Service Hours:
Monday through Friday: 8:00 AM to 5:00 PM
Saturday: 8:00 to 1:00 PM


FNB Address


The address of FNB is PO Box 1153, Johannesburg, South Africa.

FNB Email Address


The email address of FNB is info@fnb.co.za.

FNB Website


The Website of FNB is www.fnb.co.za.

FNB Customer Support Service Phone Number


The customer support phone number of FNB is 1-800-555-5455, +27 11 369 1088, 087 575 9408, 087 575 9404 (Click phone number to call).



The postal and official address, email address and phone number (helpline) of FNB Service Center and FNB customer service phone number is given below. The helpline of FNB customer service phone number may or may not be toll free.

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FNB Phone Number Customer Service

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FNB Source of Knowledge


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FNB Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Thabile Mbele CallsJul 02, 2018

Ms. Thabile Mbele On Phone To FNB Service
I sent money via e wallet, but the receiver did not receive the SMS confirming that, on my side the money has been sent. Please help my ID no 8610240364081.

Reply
Customer care male
Mr. T Boodhram CallsMay 16, 2017

I am client of FNB for the last 35 years. The courier company you use is useless (CCD Couriers). It took them two weeks to get the delivery correct. They make a commitment with time, but is ±5 hours ahead or late. We made the final arrangements for today between eight ad 10am, they were here 7:25am which was not bad. I think you should think seriously of getting a committed courier service. Please phone me and I can explain further. (0844014547 / 0314014547).

Reply
Customer care male
Mr. Louis Janse Van Rensburg CallsOct 11, 2017

Mr. Louis Janse Van Rensburg On Phone To FNB Service
I have been waiting for a long time now trying to get hold of somebody to advise on the delivery of my credit card, which I still haven't received and nobody even phones me back.

Reply
Customer care female
Ms. Florence Segadimo CallsFeb 14, 2018

Ms. Florence Segadimo On Phone To FNB Service
I WOULD LIKE TO KNOW IF I CAN GET YOUR HELP TO RETURN THE MONEY INTO MY ACCOUNT IF I HAVE SENT IT TO SOMEONE BY MISTAKE. My contact +267-71797480.

Reply
Customer care male
Mr. Ian Northrop CallsMay 10, 2018

Mr. Ian Northrop On Phone To FNB Service
Please increase the number of tellers at your greenstone mall branch. They are as rare as hens teeth. I waited 65 minutes yesterday with a queue of almost 14 people over this time with one teller. Not good. Wortst bank in the mall for tortoise like speed.

Reply
Customer care female
Ms. Barbara CallsAug 15, 2017

My ID 4706280605187
On the 7. 08. I received a payment by PayPal. When I tried to withdraw it via my FNB profile I was told to re-submit my FICA, although they said they have it already from before. This is the first nonsense I heard. I re-submitted and never got a confirmation or any news. I need the 100Dollar urgently and cannot get to it. Please intervene. I am very, very frustrated and unhappy. Barbara Stander.

Reply
Customer care female
Ms. Veronique Hendricks CallsJul 15, 2018

Could I make arrangements with FNB that they must not deduct this month from my salary due to some problem with my salary this month.

Reply
Customer care male
Mr. Bheki CallsSep 19, 2016

Mr. Bheki On Phone To FNB Service
My name is Bheki sisa Gumbi i received SIM connect card, but is not working please contact me on 0632115564.

Reply
Customer care male
Mr. Mmotlalepula Catherine Mahlangu CallsSep 16, 2016

Mr. Mmotlalepula Catherine Mahlangu On Phone To FNB Service
Morning my account number is 60118653430 I have transferred the money by mistake on tshepanang women club 62365624975 can the bank reverse it back to my account please.

Reply
Customer care male
Mr. Maishe CallsSep 09, 2016

Mr. Maishe On Phone To FNB Service
R200 was dedicated from my account, i didn't get any notification and have nothing to do with The transaction. Please look into the matter.

Reply
Customer care female
Ms. Merle Hendricks CallsAug 01, 2016

My boyfriend bought R100. 00 electricity online via FNB, we only got 32 units how is that possible

Ref: 46TS4H4C
FNB Ref: 51596.

Reply
Customer care male
Mr. Oupa Mbokane CallsAug 01, 2016

Mr. Oupa Mbokane On Phone To FNB Service
Hi someone transfeered money into my acc on saturday and still today it has not cleared.

Reply
Customer care male
Mr. Peter Makina CallsJul 16, 2016

Mr. Peter Makina On Phone To FNB Service
I have no complaint. I am looking for contact details for the department that deals with sponsorships and so on.

Reply
Customer care male
Mr. Augusto Ronifete Jamo CallsJul 05, 2016

Mr. Augusto Ronifete Jamo On Phone To FNB Service
To whom it may concern
My name is Augusto Ronifete Jamo account number 62463143877
I just received an SMS saying that my branch has been changed, but no further information, so please provide me with further information or clarification regarding that. Thank you.

Reply
Customer care male
Mr. kanis moidheen CallsJul 03, 2016

Hi my name is kanis and FNB card got stuck in a standard bank atm.

Reply
Customer care male
Mr. Kirk Wayne Mcbride, Sr. CallsJun 29, 2016

Mr. Kirk Wayne Mcbride, Sr. On Phone To FNB Service
Yes, I am inquiring about Account No. 02098086998, and as to whether there is an employee there by the name of Mr. Naven JK, Remittance Mrg.

Reply
Customer care male
Mr. Mr Mlamuli Dlamini CallsJun 11, 2016

Mr. Mr Mlamuli Dlamini On Phone To FNB Service
I have been trying to reset my online banking password, the server promised to send me an SMS with an opt code, but still three hours later no sms.

Reply
Customer care female
Ms. Lillian Leeuw CallsJun 02, 2016

Ms. Lillian Leeuw On Phone To FNB Service
Hi My Name is Lillian Leeuw , in 2013 i made a loan by a lady called Janine Brown because i wanted to install trellidoor at my place. The loan amount was 45000 my pay back amount was 1699, last month i called Janine to ask why they are still debiting after so long. She send me a SMS saying the loan is for five years. How in God name can i repay 101000 for 45000, this is day light robbery. I am refusing to pay unless someone explain this. My cell 0834505715.

Reply
Customer care female
Ms. Gareth Trombetta CallsApr 14, 2016

Ms. Gareth Trombetta On Phone To FNB Service
Please contact urgently regarding possible fraud

Reply
Customer care female
Ms. Marelise Pretorius CallsMar 03, 2016

Ms. Marelise Pretorius On Phone To FNB Service
Good morning,

Marelise Pretorius , ID nr 890309 0178 085, transferred money from my Super savings account to my smart account, I then tried to withdraw money, the ATM, located at the BP garage in Kempton park, Elgin road, gave my card back, but no money, was only R50. 00. I checked my balance and the balance shows the R50. 00 is off, but in actual fact I have not received any money. Please can someone assist. Kind regards.

Reply
FNB Customer Service Care Phone Number 232697
Ms. Knowledge Zeaneth Maimela CallsJul 19, 2015

Ms. Knowledge Zeaneth Maimela On Phone To FNB Service
Failed to remove a minus credit on my account after an anonymous cheque was deposited and reversed on my account which is negatively affecting my account cause my debit orders are not going through even afterI deposited money there.

Reply
FNB Customer Service Care Phone Number 230201
Ms. Merle CallsJun 12, 2015

To whom this may concernAs a home owner my Bond is with FNB I paid R5-40c short on my Bond this month only to receive a SMS to say that I am in arrears I then in returnphoned the home loan department and I was told that my account was in arrears for the amount of R5-40c I was then told on the telephone that the R5-40c had already been taken out of my cheque Account. As far as I know that is not allowed at all for other people to just go into thecheque account and take money out as they wish. This tells me thatsomebody in the bank home loans department has my cheque account numberI will report this case to the police to investigate Please come back to me ASAP Bond No 3000-005-532-528 Urgently thanking you.

Reply
FNB Customer Service Care Phone Number 227041
Mr. Nolan Geronimo CallsMay 01, 2015

I was loading a cellphone airtime with FNB cellphone banking. About 150 randz, , but when i check to *101

Reply
FNB Customer Service Care Phone Number 224419
Mr. Kunwar Abu Qasim CallsApr 03, 2015

Mr. Kunwar Abu Qasim On Phone To FNB Service
SirI have to received an email johan Maloney director of forieg money transfer in first National Bank of south Africa that I am a winner of email selected coca cola company UK johan Maloney said me deposit 1150 $ us dollar to clearance transfer fund 2, 950, 000. 00 is this true or fake inform me pleaseLooking forward to get your valuable response Thankswith RegardsKunwar Abu Qasim .

Reply
Customer care female
Ms. Denise CallsMar 10, 2015

Ms. Denise On Phone To FNB Service
My sister transfered money to me from her phone on very day morning and I still didn't receive my money.

Reply
Customer care male
Mr. Anthony CallsFeb 28, 2015

Mr. Anthony On Phone To FNB Service
Waiting too long for response. Is there a problem with services in pietermaritzburg area. Cannot use ATM and card banking. Off line.

Reply
Customer care male
Mr. Sagren CallsFeb 23, 2015

I went to Middelburg Branch to pick up new card as my card was swallowed by FNB ATM. I got there at 10h46 on Saturday 21 February 2015 only to find out that the bank is closed and even though there are renovations they do have a mobile bank on the side ( with sign OPEN 8h30 - 11h00 ) to SUPPOSEDLY HELP customers. To my dismay, I was told that they cannot help me AS THEY ARE CLOSED, i would have to come back next week. What do these people think, we can take off any time of week just to sort out issues from their sides. Sum people can only run errands on weekends as that is the only time available,, but still get turned down. Pathetic and terrible service .

Reply
Customer care female
Ms. Ntombi Khumalo CallsFeb 22, 2015

Ms. Ntombi Khumalo On Phone To FNB Service
I can't use my ebucks although it was activated on Saturday morning and according to information i received from one of the consulted is that it takes 24 hours for to be activated, up until now it is not activated. What exactly is the period for activation?

Reply
Customer care female
Ms. Palesa Ranthimo CallsFeb 16, 2015

Ms. Palesa Ranthimo On Phone To FNB Service
On the 23/01/15 time 08:42 I went to pick and pay in rose bank and I used my card to withdraw and purchase and my card declined, but I got an SMS sayingR323 has been reserved for purchase and I went to the bank to verify that my money will be reversed and I was told to wait for 5days and my account balance will be adjusted and I waited for that 5day, but my money was not back I then sent an email concerning this and I got dorms that I had to fill and resend them, but till today nothing has changed when I go to the bank i am told that they cant help me only the officials can help. Its been 5full weeks now waiting for my money and waisting my money to go to the bank and be told that they cant help you.

Reply
Customer care male
Mr. Hezekiel CallsFeb 02, 2015

Mr. Hezekiel On Phone To FNB Service
Dear sir / madam. I think its time to leave this bank everytime I apply for a personal loan I got declined while other companies approve my application. I'm worried about the bank treatment. I have been using this bank for a long time, but I'm very disappointed I had investment, get paid monthly, but unable to get a loan I'm very worried, I will switch to another bank soon.

Reply
Customer care male
Mr. Brendon CallsJan 30, 2015

Mr. Brendon On Phone To FNB Service
I did jot get my last payment from work and they are insisting that they paid me in December whilst my last payment was in November.

Reply
Customer care female
Ms. Nompucuko CallsJan 02, 2015

Ms. Nompucuko On Phone To FNB Service
I sent ewallet to this number 0739825657, but she didn't received the money.

Reply
Customer care male
Mr. Dulaye Kenneth Holster CallsDec 20, 2014

Mr. Dulaye Kenneth Holster On Phone To FNB Service
I have a transaction that went of which I did not do last night I got an SMS, but my card was with me and its a purchase.

Reply
Customer care female
Ms. Michelle CallsDec 15, 2014

Ms. Michelle On Phone To FNB Service
I did two Fnb transactions during the night, and they NEVER sent the PROOF of payment via EMAIL AND FAX that they charge for. Now that money is still gone, the receiver wont credit me without proof. Its pathetic, call me on 0795074764.

Reply
Customer care male
Mr. Farieda Ismail CallsDec 06, 2014

Mr. Farieda Ismail On Phone To FNB Service
Last night I withdrew money at an ATM in a convenience store; however I took too long to remove the money withdrawn and the ATM re swallowed the money. How do I get my money back?

Reply
Customer care male
Mr. Gilbert M Hlatshwayo CallsDec 05, 2014

Mr. Gilbert M Hlatshwayo On Phone To FNB Service
I have a problem to report and Fnb customer care staff doesn't pick up the phone, just drop it when its time to speak to an agent.

Reply
Customer care female
Ms. Sekai Dauzeni CallsDec 04, 2014

Ms. Sekai Dauzeni On Phone To FNB Service
My boss did deposit my salary, but i did not receive it in my account is there any problem with my account that am not aware of?

Reply
Customer care male
Mr. Luvuyo sigoxo CallsDec 01, 2014

Luvuyo sigoxo On Phone To FNB Service
I have problem,fnb took my money while i don't know the reason of that,please bring it back.

Reply
Customer care female
Ms. T. Meyer CallsNov 28, 2014

Ms. T. Meyer On Phone To FNB Service
I keyed in the wrong OTP pin twice (used previous SMS OTP pin) and got locked out. I do know my passwords, but it is asking me to reset my password and asking for my card nr and card pin near to reset password. I was told your bank will never ask for your card pin nr online. Kindly advise if it safe to supply my pin online. I also phoned online banking, but the voice say you will be charged an amount should you go through to an operator.

Reply
Customer care male
Mr. K. Budhai CallsNov 04, 2014

Mr. K. Budhai On Phone To FNB Service
On the 13 October 2014 I was given a settlement figure of RS 3688. 47 for my Vodocom credit card, which i promptly paid. I then requested a paid up letter explaining the urgency as my debt Councillor requested it. One of the lady who tried to assist was Delene. Hundreds of call later, i have still not received it. I was promised again that i will receive it by 9:30 today. Nothing is received by 1:00 pm. Spoke to Verona at complaints after 20 minutes cut offredialed and spoke to desire. She put me thru to Mamogadi, who told me that i must wait, the letter is requested today only, that means all my request for Vodocom put up letter was not noted. Gross Inefficiency is all i can say. I am at my wits end. Mamogadi said that she will request it and send to me, when she receives it. Please someone sort this mess out and give me my letter. Fnb is quick to send out letters, if i had defaulted.

Reply
Customer care female
Ms. Cailin CallsOct 28, 2014

Ms. Cailin On Phone To FNB Service
I phoned this number to report fraud on my car and nobody could help me and kept saying I have to go to the branch, i am at work so there is no way I can get to a branch and then to top it off they put the phone down in my ear, not acceptable service, not impressed at all. All i wanted to know is what is going on with my bank account because my cellphone banking is not working and my pin has been changed?

Reply
Customer care male
Mr. Rodger clive mhlanga CallsOct 27, 2014

Mr. Rodger clive mhlanga On Phone To FNB Service
An unknown company has raised a debit order on my account. I stopped the debit order using mu cellphone banking. I then went into the bank at canal walk to have the money re deposited into my account. They told me that it was done after a few entries on their system. Later during the day, I received a message on my cell phone saying that the deposit has been unsuccessful. Please clarify this case for me.

Reply
Customer care male
Mr. Christiaan Spangenberg CallsOct 22, 2014

Mr. Christiaan Spangenberg On Phone To FNB Service
I applied for a loan and after numerous calls and using my airtime the consultants failed to call me back.

Reply
Customer care male
Mr. December Malatsi CallsOct 18, 2014

Mr. December Malatsi On Phone To FNB Service
I have been robbed by this person Nozipho P Ngcobo. He is the man who told me he is selling a bakkie for 26000 and if i want it i must deposit 10000 for him he will deliver de bakkie to me in nelspruit he is from standerton please in need help or if i can be helped to reverse the money that i deposited to his account 62490085977.

Reply
Customer care female
Ms. dikeledi CallsOct 17, 2014

Ms. dikeledi On Phone To FNB Service
I bought quick pick lotto on 15th October there were two same numbers. On one board the same thing on the 17.

Reply
Customer care male
Mr. Nkululeko CallsOct 10, 2014

Mr. Nkululeko On Phone To FNB Service
Guys help me out, I keep on receiving SMS that money has been deducted from my account at the same time, it happens every 07:04 and 07:05. What confuses me is that it reads the same place like the previous one. I am too much worried. Help me out.

Reply
Customer care male
Mr. Philani Ndimande CallsJul 17, 2014

Philani Ndimande On Phone To FNB Service
My account was in areas than I was called buy Thabo from northon attonies. We made an arrangement that I will pay R1372 for Two months. To my surprise the amount was debited twice, than I went to Fnb at umkhomazi to try and reverse one installment. They putted me through to Fnb loan division where I spoke to a guy who said his name is Sagan Sallie who was very rude didn't even want to understand my explanation. I told him I will call fnb customer care. If possible can fnb please listen to that conversation and tell that is how their consultants interact with the customers?

Reply
Customer care female
Ms. Phathutshedzo CallsJul 02, 2014

Ms. Phathutshedzo On Phone To FNB Service
I bough electricity last months using cell phone banking and the token was alright i then bought another units using cell phone banking, but they sent me the token that was used last months, but my money was taken i went to eskom for help and they say i must go to fnb please help me get my money back or send me new electricity token.

Reply
Customer care male
Mr. Kamohelo CallsJun 27, 2014

Mr. Kamohelo On Phone To FNB Service
I sent e wallet from the following numbers: 0711243939 to 0790832728, havnt received any money.

Reply
Customer care female
Ms. boitumelo mashego CallsOct 29, 2013

Ms. boitumelo mashego On Phone To FNB Service
I have a big problem every month my money is disapearing and my debit order doesn't find money because it disapeared, please help me find my money back all of it before month end. And please fix the matter as at the branches they can not do that every month I go for nothing they always reverse half of my money now R600 disapeared what must I do now.

Reply
Customer care user complaints