Truworths Customer Service Phone Number

Phone Number of Truworths is +27-021 460 2300 .
Truworths is a public retail company that was set up in 1917 under the name, The Alliance Trading Company and renamed in 1930 as Truworths Fashion House. The company operates 500 retail stores in all over the world. The first retail store of the Truworths was opened in Cape town. Truworths is ranked as 40 largest retail company of South Africa. The company provides a wide variety of women's, men's and kid's clothing and other accessories such as skirts and dresses, sweats, tops, bottoms, jackets and coats, formal wear, bags, scarf, shoes, sunglasses, caps, belts, wallet and many more.

Customer Care Contacts Of Truworths


General Inquiries:
Telephone Number: 021 460 2300
Fax: 021 460 7277
Email: services@truworths.co.za
Mailing Address: PO Box 4775, Cape Town, 8000, South Africa

customer service
Phone: 021 460 2300 \ 0861878967
Fashion delivery
Phone: 021 460 2300 \ 0861878967
Credit services
Phone: 021 460 2300 \ 0861878967
Lost card reporting
Phone: 021 460 2300 \ 0861878967
Collection queries
Phone: 021 460 2300 \ 0861878967
Franchise opportunities
Phone: 021 460 2300 \ 0861878967

The Exclusive Collection Of Truworths Retail Stores


  • Women Clothing: Truworths produces a wide collection of Women Clothes and accessories. The women clothes include modern and classical values of famous brands. The Truworths Women collection Include modern Fashion, classical Fashion, Back To School, Cat-Themed Clothing, Cute Fashion, Elegant, Lace Fashion, Petite Fashion and Office wear.
  • Men Clothing: The Truworths produces casual and formal Men outfits that meets the requirement of every event. The Men Collection comprises of Shirts,
    Sweatshirt, Pants, Hoodies, Knits and Outerwear.
  • Beauty Products: Truworths offer a vast collection of Beauty products that helps to cater the needs of makeup. The beauty products consists of Women products like Ampoule, Serum, Cleansers, Makeup Removers, Day and Night Treatment, Eye Treatments, Kits and Tools, Lip Treatments, Masks. The Men Products include After-Shave, Kits & Tools, Lip Treatments, Shaving Creams and Oils, Toners and Facial Mists.
  • Jewelry: The jewelry items of Truworths include Bracelets & Bangles, Brooches, Charms, Earrings, Necklaces & Pendants, Others Rings, Sets and Watches.
  • Hand Bags: Truworths produces elegant range of women bags that are crafted to match the standards of life. the hand bags are made for different events like weddings, daily bags, office bags, shopping bags and party bags.


Social Media Profile Of Truworths


Facebook Link Of Truworths
https://www.facebook.com/TruworthsFashion?ref=mf

Twitter Link Of Truworths
https://twitter.com/TruworthsTweets


Truworths Address


The address of Truworths is 1 Mostert Street, CBD, Cape Town, 8001, South Africa Fax Number:-+27-021-460-7277..

Truworths Email Address


The email address of Truworths is services@truworths.co.za.

Truworths Website


The Website of Truworths is www.truworths.co.za.

Truworths Customer Support Service Phone Number


The customer support phone number of Truworths is +27-021 460 2300 (Click phone number to call).




The postal and official address, email address and phone number (helpline) of Truworths Service Center and Truworths customer service phone number is given below. The helpline of Truworths customer service phone number may or may not be toll free.

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Truworths Phone Number Customer Service

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Truworths Source of Knowledge


www.truworths.co.za/
www.truworths.co.za

Your Complaint, Suggestion, Complication, Review To Truworths

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Truworths Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Brenda CallsOct 05, 2021

Ms. Brenda On Phone To Truworths Service
Hello just got a bad service in identity tje one in soshanguve crossing. Wanted to activate the account the manager just came and looked at my id. And asked me to wait aside, waited for more than 45 minutes she came back and completly forgot about keeping me waiting aside. Then took the ID again then she told me to go do a new id. That one she wont help me with.

Reply
Customer care male
Mr. Withus CallsMar 23, 2019

Mr. Withus On Phone To Truworths Service
I am Withus chobifa ngomane ID no9103045553081. I would like to retriview my accounts bill because each and everymonth i do pay my bill, but when i calculate my stallment doent decreased like when i pay R150, but my instalment will decrease with R130. What happen with the R20.

Reply
Customer care female
Ms. Yegeshni CallsMar 15, 2018

Good Sir/Madam

On the 5th Of February 2018 I had made an advance payment to Truworths. On the 14th March 2018 I received a call from the call center to inform me that my account is overdue. I informed the agent about the prepayment and queried if interest will accumulate and she assured me everything is in order. On the 15th March 2018 I received a statement with an overdue balance and accumulated interest. I am not pleased with this at all. Please could you effect the necessary changes on my statement which should include the prepayment and reversal of interest, if Truworths fails to meet my requirements I will pay of the balance and close of my account in its entirety and post this on social media as bad service received. PS please caution customers who are in legit debt with Truworths instead of cautioning customers who makes payments in advance. Regards
Bad Service Received.

Reply
Customer care male
Mr. Sorita CallsSep 01, 2016

Mr. Sorita On Phone To Truworths Service
MY HUSBAND KENNETH KHAYALETHU ID NUMBER 7806295247087 DIED ON 13. 12. 2015
I DID TAKE THE DEATH CERTIFICATE TO THE STORE MANAGER AT ODENDAALSRUS PUT MY CONTACT NUMBERS ON THE CERTIFICATE BUR UNTIL TODAY I DIN NOT HEAR A WORD FROM U GUYS IS IT THE WAY U TREAT YOUR CUSTOMERS AND THE MANAGER WAS NOT FRIENDLY AT ALL. MY CONTACT NUMBER IS 078 727 9568
MY NAME IS Sorita AND IM HIS WIFE
THANK U.

Reply
Customer care male
Mr. Ursula CallsAug 31, 2016

Mr. Ursula On Phone To Truworths Service
Hi I want to pay by debit order can someone contact me please 0824884097.

Reply
Customer care female
Ms. Nokukhanya Ndaba CallsAug 29, 2016

I bought a dress from Truworths Rosebank mall sometime in may 2016 at the Ltd side, I notices that there were only two dresses at the store at that time. I realised after I worn the dress that it had loop holes at the sides meaning that its supposed to have a belt around the waist, but in this case it didn't, I didn't pay too much attention to that because the other dress I left at the store also didn't have a belt so I reckoned it supposed like that, to my surprise when I went to sandton city the past weekend and The Mall of the South and I saw that the same dresses were back and they have belt around the waist. I feel I was mislead by Truworths Rosebank into thinking that I was buying a dress which was complete. I love the dress and I do not want to take it back, but I want to pay for good value for my money. Kindly help with my complaint.

Reply
Customer care female
Ms. Ragie Pillay CallsAug 19, 2016

I purchased two skirts from Truworths gateway - umhlanga. When I went home I found it to be a wrong size. Unfortunately for me I mislaid the receipt (lo and behold, what a sin) I took it back to the store the next day only to find that they cant exchange for another size although I have the tags still attached.come on a big store cant exchange the items although I have tags still attached- how sad. I am not asking for a refund. Big retail stores like Woolworths, Edgars etc. I thought that customers mattered to your stores, but your policy on exchanges are very disappointing.

Reply
Customer care female
Ms. B Burgess CallsAug 19, 2016

I am trying to contact your customer service centre, to tell them NOT to send advertising letters through the post. I am not interested in opening an account with Truworths or any other company. I rang the customer service centre to tell them, but I was put on hold indefinitely; this doesn't help me as I'm paying for the call. Please respond to my complaint. B Burgess 0827799389.

Reply
Customer care male
Mr. Moeketsi CallsAug 11, 2016

Mr. Moeketsi On Phone To Truworths Service
Good day. May you please provide an email address where i can email my bank statement for credit limit increase. Regards
Moeketsi .

Reply
Customer care male
Mr. Raj Gumber CallsAug 05, 2016

Mr. Raj Gumber On Phone To Truworths Service
Plzz send me the number of truworth glucometer distributor in India.

Reply
Customer care female
Ms. Kgomotso CallsJul 27, 2016

Ms. Kgomotso On Phone To Truworths Service
HI AM Kgomotso MONAGENG ONE OF YOUR CUSTOMERS, AM HAVING A COMPLAIN ABOUT THE CUSTOMER SERVICE THAT I'M EXPERIENCING FROM WONDER PARK CASHIERS ITS TOO BAD INCLUDING CENTRAL CITY THE LADY WHO WORKS AT THE DH DEPARTMENT SHE DOES'NT KNOW HOW TO BEHAVE. EVERY TIME WHEN I VISIT THE STORE IL GO OUT SAD COMPERING TO OTHER BRANCHES.

Reply
Customer care male
Mr. Defrend Tosh Maleyani CallsJul 26, 2016

Mr. Defrend Tosh Maleyani On Phone To Truworths Service
Credit limit. I Defrend Tosh Maleyani Account number 10101115371893 asking a credit limit.

Reply
Customer care female
Ms. Linda CallsJul 14, 2016

I have a complaint about my poor quality Ginger Mary bag. I emailed my complaint with pictures to services@Truworths. Co. Za.

Reply
Customer care female
Ms. Nadia Erasmus CallsJul 13, 2016

Good day
I would like to know what the email or contact details of Truworths Knysna's area manager is please. I bought a pair of boots for R725. 00 two weeks ago and the boots tore at the stitching and made a T square. The lady refuse to take the boots off my account and told me that the boots need to go to head office for them to check because its not a factory fault. I just wanted them to take the boots off so that i could purchase for the exact same amount, but the did'nt want to. This is my second time that they actually refused to take off damaged goods. Since I also worked at a retail store (Foschini Group) I know what the policy is regarding returns. I'm very dissapointed and will not leave the matter as is even if it means that i have to go to our local consumer commission, as i feel my right as a consumer doesnt count. Please reply as soon as possible. Knysna Truworths Woodmill walk. My number is (074 431 1047).

Reply
Customer care female
Ms. Dawn Du Preez CallsJul 07, 2016

Ms. Dawn Du Preez On Phone To Truworths Service
GOODDAY I WORK WITH A LADY THAT IS IN AREARS WITH 1500. 00 NOT five MILLION SHE HAS BEEN HANDED OVER TO YOUR COLLECTIONS IN DURBAN customer service. I DONT KNOW IF THESE PEOPLE UNDERSTAND ENGLISH BUT THEY CALL HER five TIMES A DAY TO SEE WHEN SHE IS PAYING AGAIN THIS IS EVERYDAY. WE GET PAID ONCE A MONTH NOT DAILY SURELY THIS HARASSMENT THEY HAVE DRIVEN THIS WOMAN TO TEARS SHE WILL PAY WHEN SHE GETS PAID WHY DONT THEY UNDERSTAND THIS AND WHY DO THEY HAVE TO CALL DAILY THEY MUST BE INSANE SHE CANT ROB A BANK AND IM SURE SHE WANTS THEM OFF HER BACK WHY DONT THEY MAKE NOTES I THINK THE TELEPHONE CALLS ARE FAR MORE THAN THE MERE R1500. 00 FOR HEAVEN SAKE HAVE A FLIPPING HEART.

Reply
Customer care female
Ms. Thandaza Makhoba CallsMay 26, 2016

Ms. Thandaza Makhoba On Phone To Truworths Service
i bought some boots but then they are not comfortable can i send them back.

Reply
Customer care male
Mr. Peethambaram CallsMay 24, 2016

Mr. Peethambaram On Phone To Truworths Service
I need your demo for using the device in Chennai, Tamilnadu, India, please send phone number to contact in my place.

Reply
Customer care female
Ms. Romela CallsMay 09, 2016

Ms. Romela On Phone To Truworths Service
I bought a top on your extra 25% sale, which ended on two May 2016. I went back to the Carlton Cnt store three May to exchange for a smaller size and they didn't want to change it for the same price as I bought it on because the 25% sale ended. Surely I should be able to exchange something for the same price I paid. The service at the store was very poor, it seems that at most stores the staff are hostile if you are not black. I have seen exchanges been done for some people and refused for others with the same issue.

Reply
Customer care female
Ms. Sue Steele CallsApr 14, 2016

Ms. Sue Steele On Phone To Truworths Service
TO WHOM IT MAY CONCERNI HEREWITH DEMAND THAT THIS ACCOUNT BE CLOSED WITH IMMEDIATE EFFECT. REASONI have always conducted my account in a good manner for many years hence the high credit limit. However I am experiencing a temporary financial setback and your store sees it fit to harass my husband 24/7 via SMS and phone calls. I have made payment in April 2016 at the Bluff store, I am aware that the account is still in arrears I have explained it more than once to the people that continually phone us and then promise to put it on your system that there is an arrangement in place and assure us that we will not be call again only to have some phone us again the next day. We will pay all monies due on the account. We are tired of the harassment and should this continue we will take this up with the relevant authorities.

Reply
Customer care male
Mr. Madoda Nanto CallsApr 06, 2016

Mr. Madoda Nanto On Phone To Truworths Service
Dear Sir/MadamAccount number:0000010100316329325 In December 2015 I bought my wife a pair of Gueuss sunglasses. Whilst she was driving and wearing them, the frame snapped on the glass rim. Now she cannot use the after paying so much money for these sunglasses. This a is quality concern that might be due to stress or weak sport on the lens rimI bought the glasses when I was on holiday in Port Elizabeth, but we stay in Centurion Pretoria. Your assistance will be greatly appreciatedRegards, Madoda Nanto 0713951293.

Reply
Truworths Customer Service Care Phone Number 254284
Mr. Sibusiso CallsFeb 12, 2016

The incident was never reported to head office by the store. The original slips i still have them, but they are too faded to be scanned or faxed so I asked the manager to please scan and email me the duplicates so I can forward it to the head office she just says she will, but still to date she hasn't. I relocated so i asked my sister to go to the store for me and ask to make a copy of the duplicates and send them to me and the manager said she's going at the back to make copies and that was the last of her. After some hours waiting she asked one of the employees to please call the manager from the back and they told her she knocked off and it was a different manager on the shift and she can not help her because she doesn't know what's happening and the one who knocked off didn't say anything. Truworths head office please intervene because my account is now in arrears and handed over, but i am up to date with all my payments
Mr. Madonsela - 0622558814.

Reply
Truworths Customer Service Care Phone Number 249613
Mr. Tshidiso CallsDec 30, 2015

I am a Truworths account holder and not happy with the response I got when asking to pay for an item while in rustenbur and if my son can collect it in carnival mall joburg. I was told I need to get my card to my son and write an authorisation letter. Obviously if I was able to write and send the card I was, now I am inconvenienced at work hence I asked for this option. Anyway thanks for this response I now know I am not valuable and will pay up my account and close it and do business where I won't be undermined and help in times of crisis. Thank you Truworths.

Reply
Customer care female
Ms. Novuyiso Piyo CallsSep 11, 2015

I have been receiving messages from Truworths online account 10100172110080 and I do not have an account with Truworths anymore, I closed it when I finished paying it. My name is Nomvuyiso Piyo my contact is 0839403435 feel free to call me so that we can sort this out. Regards Vuyi Piyo.

Reply
Customer care female
Ms. Charlotte CallsSep 06, 2015

Your Truworths ONLINE acc has been handed over to MBDCS for collection. Avoid further action, pay 690. 00 today. Ref:0278000432591050 Call (011)560-4277. I do not know it this is a joke or what because as far as I know my account was settled two years ago so please investigate because I never buy online. My ud number is 8410200444084, cell no 0797695280 email charly@thegolf. Co. Za.

Reply
Customer care female
Ms. Marieta CallsJul 23, 2015

On 14/07/15 at Truworths Bay West Mall I Bought a 100ml Estee Lauder Pleasures perfume. Transaction no 105 2496. But this product have a uge problem The perfume have no smell. I use this perfume for more than ten years and I know the smell, but for sure this bottle is fake or something. I request Estee Lauder have to check this bottle again. I also ask many friends opinion- every body agree this bottle have no smell. I paid quite a amount so I want quality, but this is NOT quality. Could you please refund of exchange this damaged fake perfume.

Reply
Truworths Customer Service Care Phone Number 232043
Mr. Wilhelm Grobler CallsJul 09, 2015

My wife suffered severe abuse by Truworths staff being accused of being shady and a thief. She was humiliated beyond belief. This was at the key-west branch and not the first time. She left in tears please can management contact me because this is unbelievable. I need far more then a 1000 characters to describe this horrible incident.

Reply
Customer care male
Mr. Sifiso Aubrey Mkhonto CallsApr 03, 2015

Mr. Sifiso Aubrey Mkhonto On Phone To Truworths Service
Good day i bought my wife a gift cardon the 23 March 2015 and she didn't receive it and in my account it been deducted i would like to cancel the purchase because i did it it over the internet Trustworthy site my account number is 10100547921170.

Reply
Customer care female
Ms. Pamela Cabangana CallsMar 31, 2015

Ms. Pamela Cabangana On Phone To Truworths Service
Good day. My name is Pamela Cabangana . I stopped paying my account 2010 or 2011 because i lost my job. So last year i got a job started paying last year last year and I paid the whole amount last year late I think November or December. So I ve been receiving calls from mbd saying I have to pay charges and fees, I dd pay four times and my account is clean. Today I got call again that I must pay R77 four what I do not knew. Please help I cant take it anymore. My last payment sais -R77 so please close this account.

Reply
Customer care female
Ms. Irvashni Govender CallsMar 16, 2015

Ms. Irvashni Govender On Phone To Truworths Service
HiTrueworths the Glen branch was supposed to have contacted me last week to provide me with feedback on the quality assurance feedback on my second pair of Daniel Hector handbag which is damaged. To date i have not received any feedback. My ID number Is 7809220156084. Do i receive a credit note, refund or another bag, clearly those bags are of bad quality. Please could someone provide me with feedback. Mrs I Govender.

Reply
Customer care female
Ms. Marcelle CallsMar 13, 2015

Ms. Marcelle On Phone To Truworths Service
I purchased a phone from Trustworthy in September 2014. Phone heated up and died. Returned it to the store for repairs and was advised it would be booked in the following day. Upon following up, I discovered, the phone was still laying at the branch two days later and was advised they are still waiting for the MTN repair centre to collect the phone. Needless to say, after much frustration and phone calls, the phone was only collected from the store a week later? I contacted the repair centre for the status of the phone and was told by the consultant, they will not repair it as the warranty does not cover for LIQUID DAMAGE??? How is this possible with a phone that lived in a pouch since date of purchase and the phone laying at the store for a week? I now have to fork out R330. 00 for the release of my phone? END RESULT - I AM SITTING WITH A PHONE FULLY PAID, UNDER WARRANTY AND UNFIXED.

Reply
Customer care male
Mr. Jonathan CallsMar 10, 2015

Mr. Jonathan On Phone To Truworths Service
Good people I do not owe you. Stop sending my wife statement sb with my name. I do not have an account with you. You are playing a dangerous game by testing trust in my marriage. RegardsJM Modibathabomodiba@yahoo.com.

Reply
Customer care female
Ms. Rosslyn Mojapelo CallsMar 10, 2015

My name is Rosslyn Mojapelo 8212260329084. I made a payment yesterday at Truworths menly of R250. I get a call and an SMS today ten March 2014, my account is not paid. I must fax my slip, which I do not normally keep as I know once I made a payment all is done. Its settled. Please correct the mistake.

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Customer care male
Mr. Sandeep Rawat CallsFeb 21, 2015

Mr. Sandeep Rawat On Phone To Truworths Service
Truworth G-30 Glucometer(White) please provide 50 strips in urgentlyaddress: SandeepRawat1035, West Ghamapur Jabalpur M. PMobile number is 919827677064.

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Customer care female
Ms. Mary Jane CallsJan 31, 2015

I lodged a query where Truworths is taking my money from my cheque account up to so far, i am still waiting for response. When are you going to stop taking my money as i paid off the outstanding balance. My account number is 10100177327169.

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Customer care female
Ms. Anneke CallsJan 30, 2015

I while ago I ordered a dress from Truworths Clearwater that was very helpful. I day or two after the order I received a SMS that the order can not be processed as the dress was sold out. Two weeks after the order I was in the Truworths of Mooi River where they had to order it from, and there I still saw both 34's hanging. I phoned client services for an explanation without success. Please do not advertise a service that doesn't exist. Please sort out your client service department as there is no service.

Reply
Customer care female
Ms. Nombuso Nkwanyana CallsDec 31, 2014

Hi I had an account at Truworths which was in arrears for months BT I paid up all my debts this year, but I still receive reminder SMS to pay I ask for clearance letter till today I never got it and this affect my credit on other retailers please help.

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Customer care male
Mr. Christo CallsNov 27, 2014

My name is Christo Bowman and i would like to submit an official complaint about the pathetic service i received from Truworths Tokai. I was a week ago at truwoths tokai at your uzzi department and asked them two keep a pair of shoes for me for the follwing day and they agreed, but the next day when i got there it was sold out, but then they told me to go to claremonts branch because they got stock, but when i got there at claremonts branch there was nuthing at all So i do not like two be sent on a wildgoose chase if we agreed on something and i got very poor serviceI feel like posting a email on Hello Peter cause of your staffs poor service
please reply.

Reply
Customer care female
Ms. Ns Mthombeni CallsNov 15, 2014

I have an account at Truworths for six years. I have never missed a payment. Now my account wad in arrears of Rs 45. I asked the call centre people to please call me back after two hours to arrange repayment because I have an emergency at the hospital, the lady was rude and I hanged up the phone. The following day I received an SMS saying that I must pay RS 315 of which I do not know where it comes from. Truworths stores are unreasonable and unfair.

Reply
Customer care female
Ms. June Deutschmann CallsNov 10, 2014

I purchased a top at Truworths on the 13th October Randpark Ridge RandRidge Mall. I handed Boetie a copy of bank statement showing the purchase of the product, as I unfortunately did not have my receipt of which I paid cash for with my Nedbank card. Truworths R/PA377121700023574 R340. 00 date of purchase on bank statement 13/10/2014. Boetie managed to confirm the price of the garment as the one I was returning. He could not find the transaction and promised to call me back. (that was one Friday)I have not had a call back. The garment is already fraying. I would like some feedback and permission to exchange the garment. I look forward to your speedy response.

Reply
Customer care female
Ms. Lutchmee Naidoo CallsOct 30, 2014

Ms. Lutchmee Naidoo On Phone To Truworths Service
I ordered a blue stripe DH long sleeve shirt, size 32 via fashion delivery at Quagga branch and waited a while for delivery. I was disappointed and I had to credit the shirt as it was dirty and stained.

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Customer care female
Ms. Munaka Sharon CallsOct 29, 2014

I have account with Truworths. I paid it in full with arrears. I got a paid up letter which i fax it too head office to my surprise. I am still on waiting even today all I need is my name to be removed from itc.

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Customer care female
Ms. Thembi Lubisi CallsOct 25, 2014

My name is Thembi Lubisi ID number is 6712090411087, I had an account with Truworths, unfortunately I didn't manage to pay the required installment as agreed, then I have been handed over to DMC attorneys, where I further made an arrangements with them in 2009 August, and they were making debit each and every month since then,but to my surprise now they calling to say I am owing R11177.98 of which the account was R8000 by then, my question is from 2009 till to date, is it possible that the amount can increase in five years to R11177.98 instead of it being going down. Instead they do not send me confirmation whenever they make a debit every month.

Reply
Customer care female
Ms. Mrs Govender CallsSep 29, 2014

Ms. Mrs Govender On Phone To Truworths Service
Good day,

My name is mrs govender and i would like to submit an official complaint about the pathetic service i received from truworths gateway. I had to make about six calls to get someone to talk too as none of the staff knows how to assist telephonic customers. I was just transferred to a number and phone would ring and cut off after several minutes. This is just annoying. Please sort this out and get a switchboard operator please.

Reply
Customer care female
Ms. Angela CallsJul 03, 2014

Ms. Angela On Phone To Truworths Service
I ordered a red skirt in store at port Alfred, eastern cape. I was told it will be in in about two weeks. I have not received it yet. I want to make a follow up.

Reply
Customer care user complaints