Kobo Customer Service Phone Number

Phone Number of Kobo is 1 (416) 977-8737/1 (800) 231-234/1 (800) 902-221 .
Kobo is the brand name of eBooks, eReader and tablets which was introduced by Kobo Inc., in the year 2009. Under this brand name, the company produces and sells a broad line of tablets and eReaders. Kobo's products line include Kobo Arc, Kobo Aura HD, Kobo Aura, Kobo Wireless eReader, Kobo Glo, Kobo Aura etc. Kobo Inc is a Canadian privately held consumer electronics manufacturing company. Kobo has grown to become one of the world's fastest-growing eReading service companies. Kobo company serves a million customers in over 190 countries across the world. Kobo Inc., was formed by Michael Serbinis and is headquartered in Toronto, Ontario, Canada. Kobo is owned by the Rakuten, Inc which is a Japan based online retailing and Internet company.

Contact Kobo Customer Care Worldwide


CountryEmailPhone
Australia1 (800) 231-234
Franceaide@kobobooks.com0 (800) 915-740
Indiahelp.in@kobobooks.com000 800 001 6886
Ireland1 (800) 902-221
South Africahelp.za@kobobooks.com0 (800) 981 164
Philippineshelp.ph@kobobooks.com
Portugalajuda.pt@kobobooks.com
Spainajuda.es@kobobooks.com


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Kobo Address


The address of Kobo is 101 - 135 Liberty Street, Toronto, ON M6K 1A7, Canada.

Kobo Email Address


The email address of Kobo is help@kobobooks.com.

Kobo Website


The Website of Kobo is www.kobo.com.

Kobo contact person


The contact person of Kobo is na.

Kobo Customer Support Service Phone Number


The customer support phone number of Kobo is 1 (416) 977-8737/1 (800) 231-234/1 (800) 902-221 (Click phone number to call).

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The postal and official address, email address and phone number (helpline) of Kobo Service Center and Kobo customer service phone number is given below. The helpline of Kobo customer service phone number may or may not be toll free.

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Kobo Phone Number Customer Service

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Kobo Source of Knowledge


www.linkedin.com/company/kobo-inc.
en.wikipedia.org/wiki/kobo_inc.
www.kobo.com/aboutus?___store=in&style=onestore
www.bbb.org/kitchener/business-reviews/internet-shopping/kobo-in-toronto-on-1225483/directions
www.kobo.com

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Kobo Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Rosemarie Vanderheijden CallsApr 28, 2017

I received a new Kobo aura edition two as a gift form my kids. It won't charge. Tried different cords and power supplies, still dead. Can't seem to get anyone by phone. Please advise.

Reply
Customer care female
Ms. Charlotte Hale CallsJan 30, 2017

Ms. Charlotte Hale On Phone To Kobo Service
Due to technical difficulties, no customer care available. What the heck???

Reply
Customer care female
Ms. Marlene Cox CallsNov 27, 2016

I have not received any helpful advice regarding my issue of losing my entire Kobo Library. I have spent hundreds, and hundreds, of dollars on books for my Kobo and one night it turned itself off on its own and a note said that it would revert back to the original factory settings. When I turned my Kobo on again, my entire library was gone. They keep asking me about my email account and I keep telling them that I have had several and am not sure which was used for this account and have had my Kobo for about five years and can not remember old email accounts. Surely, my library can be tracked by my name and credit card information. I am so frustrated and feel that Kobo Customer Care are not very friendly, nor helpful in any way.

Reply
Customer care male
Mr. Judy Anderson CallsJul 06, 2016

I am trying to reach Kobo customer care - I follow the icon, fill out all the information and then cannot send the request anywhere. There is no live link to send anything - it is a deadend. I need to change my customer sign in (email address) and cannot do this - I will lost my library of books if I do not get this fixed up.

Reply
Customer care male
Mr. Valencia CallsJul 04, 2016

Mr. Valencia On Phone To Kobo Service
You overcharge me for my books. Really i have purchase over 200 books from you and today i really saw the transacction properly - so you i should have paid R145 for a book Falling In by Lydia Michaels, but once i checked out the book came to R215 rand and no its not VAT because guess what that too was added in the end ridiculous. Please sort this out.

Reply
Customer care female
Ms. Muriel Boninblank CallsJul 01, 2016

Ms. Muriel Boninblank On Phone To Kobo Service
I am soo frustrated I purchased two books yesterday on my account, order number 52707800. Neither of these books downloaded into my library and I was billed for both. I tried deleting them, but cannot reload them as it is saying that they are already in my library.

Reply
Customer care female
Ms. Pat Parisi CallsJun 22, 2016

I now have two Kobo e-readers bought within the last two years that do not load books or work. I would like assistance please. I did go back to the Indigo where I bought them at Bayview Village and they said only you could fix these problems. One will not load books and the other (a Glo) will not boot and has lines across the screen. I cannot buy a new device every year.

Reply
Customer care female
Ms. Vicki Bottcher CallsJun 18, 2016

Ms. Vicki Bottcher On Phone To Kobo Service
Hi I purchased imperfectly matched by Mj fields on 14 June 2016 $3. 92
The content inky has a few chapters in
I would appreciate if you could please resend the complete book
Thank you
Vicki Bottcher .

Reply
Customer care male
Mr. Jo CallsJun 13, 2016

Mr. Jo On Phone To Kobo Service
Please credit me for the book I can not read ASAP. SO ANNOYED.

Reply
Customer care female
Ms. Beverley Smart CallsJun 02, 2016

Ms. Beverley Smart On Phone To Kobo Service
Billing error on my account on May16/16, book purchased was Bittersweet, order 948733767, my credit card was charged four times in the amount of 2. 09. Please credit back 6. 27. Please confirm.

Reply
Customer care female
Ms. Annemiek Buis CallsMay 24, 2016

Hello, I have a Kobo for at least ten years, got it as a birthday present from my children. I use it almost every day. Now the button on the bottom right is not working any longer, the rubber broke, this means that I am having a very hard time to go from one page to the next. Can this be repaired? Where do I go for that?
I look forward to your answer, thanks very much, AMB.

Reply
Customer care male
Mr. Nigel Brown CallsMay 16, 2016

I am still waiting for a telephone call from Kobo. This is in reference to ticket number 160515-000746.

Reply
Kobo Customer Service Care Phone Number 255844
Mr. Ratan Deb Nath CallsFeb 26, 2016

I purchased online one ebook "INDIA 2016" from Kobo. The amount was debited from my bank account. I could not find any downloading link for that book till today.

Reply
Kobo Customer Service Care Phone Number 255434
Ms. Sheela R CallsFeb 23, 2016

Ms. Sheela R On Phone To Kobo Service
2/15/2016 2126966893 RS. 186. 34 eBook

I have purchased a book Practical Arrangement with the above order reference number. But I am not able to view the book in my Library.

Reply
Customer care male
Mr. Rajendran C CallsFeb 21, 2016

My ebook library was moved from Flipkart to Kobo on Sunday, December 20, 2015. But, I am not able to find the same, when I loged into Kobo using my PC. Instead, the following message was flashed:-

"We moved this library on Sunday, December 20, 2015. Please contact Kobo Customer Care and tell them that you were migrating your books. Quote the following number is 69adf4762245ae632f1a1d46ba13be5a

Please help me out to read the book I have moved to Kobo.

Reply
Kobo Customer Service Care Phone Number 248501
Ms. Morgan Smith CallsDec 18, 2015

You advertise the ability for people to send gift cards for specific books as presents. A friend of mine wanted to give my e-books as gifts for Christmas, but found she is not able to do this. I am really upset and angered by this, partly because of lost sales (for me AND for you), but also because I have been pushing the Kobo gift cards on social media, believing that this ability to give specific books was a wonderful idea. Basically, this seems to me to be a bait-and-switch game, and essentially fraudulent. If there is some way to rectify this as soon as possible (like before Christmas?) please let me know. I have always supported Kobo, but this has left a pretty bad taste in my mouth, and I am very tempted, as both a reader and a writer, to take my business elsewhere.

Reply
Kobo Customer Service Care Phone Number 234986
Ms. Indrani CallsAug 11, 2015

I have trouble opening the book. I called the customer service as soon as I hung up the phone book opened. However I bought another book that is only in the Kobo format. I cannot open one of the books as it say book is locked. Can you solve the issue.

Kobo Phone Number Customer Care Service
Reply
Customer care female
Ms. Jackie CallsFeb 27, 2015

Ms. Jackie On Phone To Kobo Service
I loaded up my book I wrote and when I went to try and check the epub version I can not open it, have emailed and got no response, I'm getting so frustrated, the Australian phone number does not exist, who can help why can not I open an epub file

Reply
Customer care male
Mr. Kelly A Surmon CallsDec 15, 2014

I recently purchased a book on my tablet and was charged 475228JP72BR6 ; DIRECT DEBIT; PAYPAL AUSTRALIA 0573014361. It has not appeared in my library. Also I keep getting and upgrade message on my desktop computer. I hit upgrade and now it wont let me do anything on the Kobo site. Keeps saying looking for upgrades. Please help.

Reply
Customer care female
Ms. Margaret Bierma CallsDec 28, 2014

We purchased the book 'Bones in her Pocket' by Kathy Reichs. We used a gift card, it deducted the purchase, but it never appeared on our computer therefore we could not sync it to our Kobo.

Reply
Customer care female
Ms. Claudette Hachey CallsDec 28, 2014

Ms. Claudette Hachey On Phone To Kobo Service
I purchased a book called "My Time in Heaven" by Richard Sigmund. The book would not open. It gives me a OOPS message. I tried to delete the book and reinstalled it,, but to no avail. I need your help with this matter. Please contact me either by e-mail or by telephone 450-372-0179. Awaiting your prompt reply. Thank you.

Reply
Customer care female
Ms. Jyoti CallsDec 22, 2014

My Kobo is getting restart every time. What should i do for it and it is getting in demo mode. Please reply me.

Reply
Customer care male
Mr. Janette Lusebrink CallsDec 22, 2014

Mr. Janette Lusebrink On Phone To Kobo Service
No complaints, the lady that i talked with was very nice and extremely helpful. I wish to thank her for all the help she assisted me with. I like kobo books. Warm regards, Merry Christmas and Happy holidays.

Reply
Customer care female
Ms. Susan Rabasse CallsDec 16, 2014

Ms. Susan Rabasse On Phone To Kobo Service
When I called no one answered. I tried to buy a book and it's saying error 6. I know my credit card works. Can someone please contact me?

Reply
Customer care male
Mr. Steven Hobbs CallsDec 07, 2014

I tried to purchase two Kobos online. Our post box is valid credit card address, your set up would not accept this. (First with online ordering that we have had this problem)
I hope your customer service is better than the comments and look forward to someone calling so that we may order. Sincerely,
Steven Hobbs.

Reply
Customer care female
Ms. Marion Bell CallsNov 22, 2014

Every time I called it say number not connected, I have emailed Kobo four times not one reply. I'm disgusted with them, so much so I'm not buying this brand of ereader for our granddaughters thats $500 you have lost.

Reply
Customer care female
Ms. Nancy Chavner CallsNov 08, 2014

New Kobo, just purchased in September. Screen broke-up. No response on help number. Not even a please hold. Totally dead. No access through desktop, just repeated updates. This is more than sucks. Is there anyone to take responsibility?

Reply
Customer care female
Ms. Carmela Nemes CallsNov 07, 2014

I have ordered and paid for three books that i have not received. I no longer use Kobo's own tablet, but a new Samsung Tablet. How can I retrieve the books from your system?

Reply
Customer care male
Mr. William Powell CallsOct 22, 2014

I purchased a book, Gone Girl for $11.99. It would not down load. When getting into it a screen said "oops this document cannot be opened". We spoke with someone from kobo, and after a fairly long time we were told that all was OK. We still cannot get into the book. Funny that we purchased another book which has come through and is ready to read. What is it that only this book "Gone Girl" we cannot get into. We can get it through Amazon, but we have paid Kobo for the book and would like a refund. Code 141021-001354.

Reply
Customer care female
Ms. Jeannette Trudel CallsOct 19, 2014

Ms. Jeannette Trudel On Phone To Kobo Service
I recently purchased an ebook "gone girl by Gillian Flynn" and it came in a language other than English. I cannot understand a word. Is there anyway you can switched the book in the English language?

Reply
Customer care male
Mr. James Benoit CallsOct 18, 2014

Mr. James Benoit On Phone To Kobo Service
Last night i attempted to purchase the book, talking god, by tony Hillerman. Instead i received Haym the cat who talked to much. I now see that Haym is displayed in the purchase spot for talking god. Please delete Hyam and replace with talking god.

Reply
Customer care male
Mr. WILLIAM CUSTER CallsAug 12, 2014

WILLIAM CUSTER On Phone To Kobo Service
On July 25th i ordered a cook book and you charged my american express $13.99. It has been two weeks and i am still waiting for my book. do not you think two weeks is long enough for anybody to wait.

Reply
Customer care female
Ms. Vici Boldin CallsAug 06, 2014

Ms. Vici Boldin On Phone To Kobo Service
Purchased nypd red two by james patterson and it will not download to my kobo library.

It has been charged to my visa.

Please help

Thx

Vici boldin.

Reply
Customer care female
Ms. Maureen CallsJun 04, 2014

Ms. Maureen On Phone To Kobo Service
Hi, I do not have a complaint as such, but i cannot find a kobo mini sleep cover, everyone Is telling me it's discontinued! I love my kobo mini and got my fingers crossed you will contact me and be able to send me One I would really appreciate you getting back to me Thanking you in advance and have a great evening!.

Reply
Customer care female
Ms. Sonja Larose CallsJun 03, 2014

Ms. Sonja Larose On Phone To Kobo Service
On June one i ordered some books at a discounted price, i was going over things today and realized i was charged full price.

Reply
Customer care female
Ms. Bonnie CallsApr 20, 2014

Ms. Bonnie On Phone To Kobo Service
I bought a kobo mini last year and gave as a christmas gift. The screen is now going black. Is this under warranty? i bought through the home shopping channel.
What should i do?

Reply
Customer care female
Ms. Petra Penner CallsDec 10, 2013

Ms. Petra Penner On Phone To Kobo Service
I was reading "the gift "on my kobo and all of a sudden everything went blank and i have no more books on my kobo non of the original books that i got when we bought the kobo and noine of the books I added later. I tried downloading the books from my computor back onto the kobo, but it will not let me do it.

Reply
Customer care female
Ms. helen CallsNov 04, 2013

Ms. helen On Phone To Kobo Service
I have contacted you a few days ago to report that I had purchased the book Luminaries (booker prize winner ) cos of nearly £10.00. I have been reading the book for a couple of weeks and now it will not open on my Samsung Galaxy two - very frustrated that I can not access it.
Please can you help as soon as possible.

Reply
Customer care female
Ms. Vivienne CallsOct 25, 2013

Ms. Vivienne On Phone To Kobo Service
I have had trouble syncing my kobo with puter. An operator told me to trash my kobo and start again. I need help to reinstall my kobo. Can you all me please call me to instruct me how to get started again. Thank you.

Reply
Customer care female
Ms. Lorraine CallsOct 15, 2013

kobo arc not charging. I purchased my kobo arc used, but did not get the receipt when purchased so I have not able to access the warranty, so I am told. However the Arc will not charge and kobo is unwilling to assist me in getting it fixed. So basically the unit it a piece of junk. The last Kobo Arc have fell and the screen shattered and Kobo would not do anything to assist me with the fix of the screen nor could they sell me the a replacement screen. So now I have two piece of junk Arc (both 64 gigs what are both less than a year hold) and Kobo is unwilling to do nothing. I HAVE NEVER BUYING A KOBO AGAIN! Just thought you might like to know that I am also spredding the work on how dissatisfied I am and how unwilling Kobo is to help me.

Reply
Customer care female
Ms. Joan Reinhart CallsOct 08, 2013

Ms. Joan Reinhart On Phone To Kobo Service
Order and paid for Sept15/13book Whisky Road Nora Roberts, you have received payment it is off my Visa let me know what the problem is? FSN6

Reply
Customer care female
Ms. Zelda CallsOct 05, 2013

Ms. Zelda On Phone To Kobo Service
I haven't been able to open the last few previews that I've downloaded. The sync was completed. It tells me, "Oops! Document couldn't be opened."

Reply
Customer care female
Ms. Jo Hunsdon CallsSep 06, 2013

Hi

I charged my Kobo, and when I disconnected it all my books and history have been wiped off . Could you please help me

Regards

Jo Hunsdon

Reply
Customer care male
Mr. Ross CallsSep 02, 2013

Mr. Ross On Phone To Kobo Service
I bought two books on 1/9/13 and after syncing to wireless ereader all I get is the cover page,the book pages are blank.
I have uninstalled desktop app and reinsalled, but still the same result.

Reply
Customer care female
Ms. Jan Says Dec 18, 2014

The same thing happened to me, i am in the UK and i phoned Canada and she put the pages in there and then. I have only ever had perfect service from Kobo. Hope this has helped.

Reply
Customer care female
Ms. Tracey CallsAug 21, 2013

Ms. Tracey On Phone To Kobo Service
Iam unable to purchase The Pillars of the Earth - Enhanced Addition through the secure checkout. Am messaged to contact kobo customercare and provide them with a error code 9999. Whats the NZ customercare phone number?? How do I fix this problem?
My details have not changed

Tracey Brown

Reply
Customer care female
Ms. Donna Capaldi CallsAug 10, 2013

I cannot ring the customer care number from australia? Due to the incompetence of the Customer care team my Kobo is still not working after a month of email traffic. I would now prefer to return the broken device and be rid of Kobe once and for all.

Reply
Customer care user complaints